Breakdown applied to report in dashboard

oana5
Giga Contributor

‎07-26-2016 12:13 AM

Hi everyone,

I created some reports in ServiceNow and added them to breakdown dashboards. I would like that, when selecting an element (filter), the information in the report to be also filtered by that specific element.

I guess there should be some settings to allow this to happen.

Could you please help me with this?

Best regards,

Oana

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Arnoud Kooi
ServiceNow Employee
ServiceNow Employee

‎07-27-2016 12:13 PM

Please try the following steps:



  • First create an interactive filter and add the filter references to the tables (available starting in Geneva release)
  • Then got to the dashboard and click the gauge to manage your dashboard.
  • Go the the reference list Breakdown source
  • Open the breakdown source mapping, by clicking on the I icon (not the name of the breakdown)
  • Fill in the field Act as Filter with the Interactive filter just created and save it
  • Add the reports to your dashboard and make sure the Follow Interactive filter property is selected on the widgets.

jonlind
Giga Contributor
In response to Arnoud Kooi

‎03-06-2017 03:02 PM

This should be marked as the answer.   When you find this page it says "Not Answered" but this totally works.



Thanks!


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