Calculating Averages in a Report

[vcaracci75]

I need to creat a report that shows the average number of tickets the Service Desk creates per day. Is this possible, or do I need to have Performance Analytics?

[sachin_namjoshi]

You don't need PA for this.

you can configure below report.

Regards,

Sachin

[vcaracci75]

Hi,

That shows me counts per day, but I'm looking for an average number of tickets per day over a given period, say a month, for instance.

Thanks,

Vince

[sachin_namjoshi]

You can have a look at Metrics. Out-of-the-box, already several metrics are available. 

In the Navigator:
"Metrics > Definitions". These define what is being captured.
"Metrics > Instances". The collected data.

This has limited capability than PA.But, this will work for your requirements.

Regards,

sachin

[vcaracci75]

So how would I write a definition based on my requirements?