Calculation of average Incident tickets per day / month

Stephan11
Tera Contributor

‎10-21-2024 02:30 PM

Dear All,

 

I saw multiple posts on this forum. I fail to understand why this is so complicated 😞 and yet I am not able to find a soloution. 

 

Task: Display average incidents in a Widget over a period of a month - I do have PA available but all average counts are focused on time.  It should be a very simple approach. Am I blind ?

 

Any ideas ?

 

Thanks S

 

 

 

 

 

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Stephan11
Tera Contributor
In response to MarriamH

‎12-25-2024 05:14 AM

well kind-of, we did find a solution on performance analytics. lessons learned:  immediately change to Plattform Analytics and run all widgets there. Next step create  two PA widgets one with daily incidents and the 2nd with the AVG calculation.  One obstacle is still the exclusions of weekends (no data on WE).