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‎08-16-2022 07:44 PM
Let's say there are 2 admins in a Service Now Instance. Admin A has created a report but not shared it with anyone. Admin B logs in, clicks on View all reports, but they're unable to see reports created by Admin A. Is this expected behaviour?
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‎08-16-2022 08:06 PM
Hi
Directly Admin cannot see the reports !!
Firstly, you can go to the asked report and check the "visible to"
- Navigate to All > Reports > View / Run and select the report you want to control.
- In the upper right side of the report form, click the Sharing icon (
) and select Share.
- In the Sharing settings dialog box, fill in the fields and click OK.
Sharing settings Field Description Visible to Users to whom the report is available. You can select the following options:- Me Only you can view the report. This option is only available to you on the reports that you create.
- Everyone All users can view the report. However, you can select required roles, and only users with at least one of those roles can view the report.
- Groups and Users Only specific groups and users can see the report.
The Groups and Users option is visible to users with the report_group role
Users who do not have the report_admin, report_global, or report_group roles do not see the share menu in Report Builder.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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‎08-16-2022 08:04 PM
No admins can see all reports, maybe you arenot able to search than from view all reports.
Go to "sys_report" Table directly and check if the report is visible or not
Raghav
MVP 2023

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‎08-16-2022 08:06 PM
Hi
Directly Admin cannot see the reports !!
Firstly, you can go to the asked report and check the "visible to"
- Navigate to All > Reports > View / Run and select the report you want to control.
- In the upper right side of the report form, click the Sharing icon (
) and select Share.
- In the Sharing settings dialog box, fill in the fields and click OK.
Sharing settings Field Description Visible to Users to whom the report is available. You can select the following options:- Me Only you can view the report. This option is only available to you on the reports that you create.
- Everyone All users can view the report. However, you can select required roles, and only users with at least one of those roles can view the report.
- Groups and Users Only specific groups and users can see the report.
The Groups and Users option is visible to users with the report_group role
Users who do not have the report_admin, report_global, or report_group roles do not see the share menu in Report Builder.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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‎08-16-2022 11:17 PM
If I publish the report, will the other admin be able to see the report in his 'All Reports' section? (PS: I haven't shared the report yet)