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Can i create an interactive filter on a users manager

Graham Cameron
Tera Contributor

I am setting up reports on users for a dashboard and i have asked if i could put in an interactive filter in for the user manager.

I thought this would be a simple reference Interactive filter but it doesnt allow me to create it.

The idea is i select a manager from the reference list and it shows me all the people that this person is the manager of. I am probably missing something simple but i cannot see to work it out. I cannot find anything online either about some who has worked this out or even asked this question. Is this possible?

3 REPLIES 3

Michael Fry1
Kilo Patron

Can you do something like this:

find_real_file.png

Adam Stout
ServiceNow Employee
ServiceNow Employee

If that isn't what you are looking for, try a cascading interactive filter which would have you select a manager, and then the people working for them.

Graham Cameron
Tera Contributor

Hi All

 

Thanks for your help but i think i may have solved this one. I created a reference interactive filter which references the sys_user table.

Then for the filter reference i just used the sys_user>manager field of which ever table i want to use. Be it the Customer manager or the assigned to manager depending on the results i need.

 

So for assigned to manager i could use incident>assigned to>manager

Or for customer manager i could use incident>customer>manager

Obviously i would have to set up separate interactive filters for those 2 scenarios, as for any incident its unlikely the manager of the customer is going to also be the manager of the assigned to.