Can ServiceNow track whether sent emails are opened by the recipient and other click-thru metrics?

[Jeff Welton1]

Hello community -

Is there a way to enable ServiceNow to track if the emails sent are actually opened and other metrics related to "click-thru" activity.  If so, is it native to ServiceNow or a separate plugin/application. 

I look forward to your responses.

Best regards,

Jeff W

[Viraj Hudlikar]

Hello @Jeff Welton1 

No, ServiceNow does not natively support tracking whether emails are opened or click-through metrics. However, you can achieve this functionality by integrating with third-party email marketing and tracking tools for example Mailchimp or Sendgrid.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar]

@Jeff Welton1 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,

Viraj Hudlikar.

[regis1]

How does "email clickthrough" tracking action works in campaing (content experience)?