Virtual Agent - Search Knowledge Base with a new Topic

OliviaRyan
Giga Contributor

Hello,

 

I am new to servicenow, and I am trying to add a new topic to a virtual agent bot that will search articles from my custom knowledge base.

 

I created a new topic and created my flow in designer, but the topic language does not show up when I select the topic from the bot.

 

Here is my conversation flow that integrates the Knowledge articles:

 

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Here is the bot's response when I select the new topic I created.

 

5d3400ce-f356-4f30-bb1d-81a587781499.jpg

Any help would be appreciated, thanks!

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