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3 weeks ago
Platform Analytics | Known Issues & Fix Reference
Last updated: June 25, 2026 · Releases covered: Yokohama through Brazil · Total issues: 102
Searchable companion to the Platform Analytics: Adoption Guidance & Known Issues Reference main article. Refreshed bi-weekly. A printable PDF of the full catalog is attached to the main article.
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Fixes prioritize the issues felt by the most customers.
100% of widely-felt (Common-reach) issues fixed or pending release — most remaining open work is targeted to the Brazil release in September 2026.
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Common
10+ customer cases
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100%
addressed (25 of 25)
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Occasional
3–9 customer cases
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100%
addressed (32 of 32)
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Rare
< 3 customer cases
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98%
addressed (44 of 45)
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102 known issues tracked · 73 fixed · 28 pending release · 1 open |
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Searching tip: Click any section header (▸) to expand it. In Chrome and Firefox, Ctrl+F / Cmd+F automatically expands any collapsed section that contains a match — no manual expansion needed.
Jump to section
| Migration (Core UI → Platform Analytics)
36 issues · 11 pending release, 25 fixed
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Dashboards & PAe Workspace
18 issues · 1 open, 5 pending release, 12 fixed
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| Data Visualizations
26 issues · 8 pending release, 18 fixed
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Filters, Date Range & Variables
8 issues · 2 pending release, 6 fixed
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| Scheduled Exports & PDF
6 issues · 2 pending release, 4 fixed
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Localization & Translation
7 issues · 1 pending release, 6 fixed
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| Permissions & Domain Separation
2 issues · 2 fixed
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▸ Migration (Core UI → Platform Analytics) 36 issues · 11 pending release, 25 fixed
All Platform Analytics widgets re-migrated unexpectedly after upgrading through to Australia
Occasional · Resolved – Pending Release ★ New
When an instance that has already completed a bulk migration is upgraded from Yokohama to Zurich and then to Australia, all Platform Analytics widgets are migrated again during the upgrade rather than only the active ones. This can create duplicate or unexpected migration entries.
PRB / KB: PRB2034116 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: Australia Patch 5 (~Aug 2026), Zurich Patch 12 (~Aug 2026)
Migrated reports in non-global domains display no name after upgrading to Australia
Occasional · Resolved – Pending Release ★ New
After upgrading to Australia, Core UI reports that reside in domains other than global may appear with an empty name in the Data Visualizations library. Reports in the global domain are unaffected. The report name is not carried over to the migrated record for non-global-domain reports during the table-structure change.
PRB / KB: PRB2021236 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: Pending Australia backport
Users with the itil role see migrated reports in read-only mode
Rare · Fixed ★ New
After migration, users with the itil role opened migrated reports in read-only mode rather than the editable Report Designer view available to them in Core UI. These users can now open migrated reports in Report Designer as expected.
PRB / KB: PRB1989820 · Customer Target: Australia Patch 3 (Jun 2026) · Backport: N/A
Users with report-sharing roles cannot edit migrated visualizations
Rare · Fixed ★ New
In Core UI, users with the report_group or report_global role could edit a report that was shared with them. After migration, these roles did not grant edit access to the resulting visualization. Edit access for these roles has been restored.
PRB / KB: PRB1982635 · Customer Target: Australia Patch 1 (May 2026) · Backport: Zurich Patch 8 (Apr 2026)
Migration information message displays even when single-dashboard migration is disabled
Common · Fixed
A migration information banner continues to appear on Core UI dashboards even when the com.glide.par.coreui_single_migration.enabled system property is set to false. The message cannot be suppressed through this configuration, creating unnecessary user confusion on instances that have not enabled single-dashboard self-service migration.
PRB / KB: PRB1972851 · Customer Target: Australia Patch 1 (May 2026) · Backport: Zurich Patch 7 (Mar 2026)
List visualization shows empty selection label for group-by fields after migration
Occasional · Fixed
After migrating a Core UI list report that uses an additional group-by configuration, the group-by field label appears empty in the resulting Platform Analytics list visualization. Data is present but the grouping column header is blank.
PRB / KB: PRB1972403 · Customer Target: Australia – Data Viz Bundle v7.0.4 (Apr 2026) · Backport: Zurich – Data Viz Bundle v6.4 (Jun 2026)
Migrated data visualization owner is not set correctly after migration
Occasional · Fixed
After migrating a Core UI report or visualization through the Migration Center, the owner field on the resulting Platform Analytics data visualization is not populated correctly. Dashboards that rely on owner-based access controls or sharing configuration may behave unexpectedly post-migration.
PRB / KB: PRB1997165 · Customer Target: Australia – CoreUI Analytics Migration Bundle v4.0.3 (Apr 2026) · Backport: Zurich – CoreUI Analytics Migration Bundle v3.0.5 (Apr 2026)
Calendar report event display fields are not migrated correctly for all source tables
Occasional · Resolved – Pending Release
Calendar report visualizations migrated from Core UI to Platform Analytics may have incorrect or missing event display fields for certain source tables. After migration, the calendar may display the wrong fields for event records or show incomplete event details depending on the source table used.
PRB / KB: PRB2009064 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: Australia Patch 4 (~Jul 2026), Zurich Patch 11 (~Jul 2026)
Partial dashboard migration rollback from a non-global domain creates duplicate dashboard records
Occasional · Fixed
When a partial dashboard migration is run and then rolled back from a non-global domain, duplicate dashboard records are created within that domain. The duplicates appear in the Platform Analytics Library and can cause navigation confusion. Affects Zurich and Australia instances.
PRB / KB: PRB1997683 · Customer Target: Australia Patch 2 (May 2026) · Backport: Zurich Patch 9 (May 2026)
Scheduled report recipient list may display raw email addresses after migration
Occasional · Resolved – Pending Release
After migrating a scheduled report through the Migration Center, the recipient list may display raw email addresses rather than formatted user display names. The recipient list is functionally correct but may be difficult to verify or edit in this state.
PRB / KB: PRB2013850 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: Australia Patch 4 (~Jul 2026), Zurich Patch 11 (~Jul 2026)
Core UI report bookmarks and direct links do not auto-redirect after full migration
Rare · Resolved – Pending Release
After completing a full Core UI to Platform Analytics migration, bookmarks and direct links to Core UI reports do not automatically redirect to the corresponding migrated Platform Analytics data visualizations. Users clicking existing bookmarks or favorites must navigate manually to locate migrated content.
PRB / KB: PRB2016359 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: Australia Patch 4 (~Jul 2026)
Widget configuration settings are not preserved after migration
Rare · Fixed
After migrating Core UI dashboards through the Migration Center, certain widget configuration settings are not preserved in the resulting Platform Analytics data visualizations. Affected settings revert to defaults and must be manually reconfigured post-migration.
PRB / KB: PRB2003609 · Customer Target: Australia Patch 2 (May 2026) · Backport: Yokohama Patch 13 (May 2026), Zurich Patch 9 (May 2026)
Migrated static content blocks display raw HTML tags in Platform Analytics rich text visualizations
Rare · Fixed
Static content blocks containing HTML markup in Core UI dashboards are not correctly rendered after migration to Platform Analytics. The resulting rich text visualization displays raw HTML tags as visible text rather than rendering the intended formatted content.
PRB / KB: PRB1988855 · Customer Target: Australia Patch 1 (May 2026) · Backport: N/A
Rich text styles defined using CSS style tags are lost after migration
Rare · Fixed
Rich text content that uses CSS styling defined within style blocks in Core UI dashboards loses its formatting after migration to Platform Analytics. The style rules are stripped and not reproduced in the migrated rich text visualization, resulting in unstyled content.
PRB / KB: PRB2005163 · Customer Target: Australia Patch 2 (May 2026) · Backport: N/A
'Welcome to Platform Analytics' modal reappears on migrated dashboards that contain a broken filter component
Rare · Resolved – Pending Release
The 'Welcome to Platform Analytics' onboarding modal reappears on each visit to a migrated dashboard when the dashboard contains a broken or unconfigured filter component. The user preference to suppress the modal is ignored in this condition, making the modal appear on every visit regardless of prior dismissal.
PRB / KB: PRB2019318 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: Australia Patch 4 (~Jul 2026), Zurich Patch 11 (~Jul 2026)
Core UI auto-migration can trigger excessive memory consumption and instance disruption
Rare · Resolved – Pending Release
When the system property enabling automatic single-dashboard migration is active, the auto-migration process can consume a disproportionate amount of instance memory. On instances with a large number of Core UI dashboards or high concurrent usage, this may cause an out-of-memory condition and service disruption. Instances that have automatic migration disabled are not affected.
platform analytics migration causing instance slowdown, auto migration performance degradation upgrade, Core UI migration memory issue instance unresponsive, analytics upgrade background job high memory usage, instance slow after platform analytics auto migration, migration scheduled job causing instance instability, Core UI to Platform Analytics migration instance health impact
PRB / KB: PRB2031469 (internal) · Customer Target: Australia Patch 4 (~Jul 2026) · Backport: N/A
Migrated dashboard column chart shows the same color for all series when grouped by "Created by"
Rare · Resolved – Pending Release
After migrating a Core UI dashboard to Platform Analytics, column chart visualizations that use the "Created by" field as a group-by dimension display all data series in a single color rather than applying distinct colors per series. Other group-by fields are not affected.
migrated bar chart all same color groups platform analytics, column chart not showing different colors after migration, chart grouped by user field loses color differentiation, visualization migration color scheme broken, bar chart color not applied per group after Core UI migration, chart colors all identical following migration to PAe, grouped column chart monochrome after migration
PRB / KB: PRB2022558 · Customer Target: CoreUI Analytics Migration Bundle v5.0.1 (~Sep 2026) · Backport: Australia – CoreUI Analytics Migration Bundle v4.0.5 (~Jul 2026), Zurich – CoreUI Analytics Migration Bundle v3.0.7 (~Jul 2026)
Migration Center displays incorrect domain dashboard count during bulk migration
Common · Resolved – Pending Release
The Migration Center displays an incorrect count of dashboards available for migration when domain separation is active. The count shown may not accurately reflect the number of Core UI dashboards accessible from the user's domain, which can result in unexpected migration scope.
PRB / KB: PRB1977010 · Customer Target: Brazil – CoreUI Analytics Migration Bundle v5.0 (~Sep 2026) · Backport: Zurich – CoreUI Analytics Migration Bundle v3.0.7 (~Jul 2026)
Cascading filters are not corrected during migration to Platform Analytics
Occasional · Resolved – Pending Release
Core UI dashboards with cascading filter configurations may not have those filter relationships correctly reproduced after migration to Platform Analytics. The cascade behavior, where one filter's selection drives the available values in a dependent filter, must be reconfigured manually post-migration.
PRB / KB: PRB1942417 · Customer Target: Brazil – CoreUI Analytics Migration Bundle v5.0 (~Sep 2026) · Backport: N/A
Migrated UI page in compatibility mode cannot be edited after migration
Rare · Resolved – Pending Release
After migrating a Core UI page that includes content delivered in compatibility mode, the resulting Platform Analytics artifact cannot be edited. The page opens in read-only state and standard editing controls are unavailable.
PRB / KB: PRB2013864 · Customer Target: Brazil – CoreUI Analytics Migration Bundle v5.0 (~Sep 2026) · Backport: Zurich – CoreUI Analytics Migration Bundle v3.0.7 (~Jul 2026)
COUNT / COUNT DISTINCT aggregations show unexpected decimal precision post-migration
Common · Fixed
Single score visualizations using COUNT or COUNT DISTINCT display decimal values (e.g., 5.0 instead of 5) after upgrading or migrating. Affects readability and numeric formatting expectations.
PRB / KB: PRB1939279 / KB2656237 · Customer Target: Australia – CoreUI Migration Bundle v4.0 / Yokohama & Zurich – CoreUI Migration Bundle v2.0.5 / v3.0.3 · Backport: Yokohama, Zurich, Australia
Scheduled export recipients cleared after upgrade
Common · Fixed
Scheduled Exports that had populated recipients (users or groups) prior to an upgrade lose those recipients following the upgrade. Exports continue to trigger but send to no one.
PRB / KB: PRB1917114 / KB2410794 · Customer Target: Zurich – PAe Bundle v7.1 · Backport: N/A
Migration onboarding modal continues to appear despite 'Don’t show again' being selected
Common · Fixed
After migrating a dashboard to Platform Analytics, the 'Welcome to Platform Analytics' onboarding modal continues to display on subsequent visits even after the user has dismissed it with 'Don't show this again.' Affects Zurich and Yokohama instances.
PRB / KB: PRB1865224 · Customer Target: Zurich · Backport: Yokohama
'Welcome to Platform Analytics' modal shown to all users on migrated dashboards
Occasional · Fixed
After a Core UI dashboard is migrated to Platform Analytics, all users who access it are presented with a 'Welcome to Platform Analytics' onboarding modal on every visit.
PRB / KB: PRB1948336 / KB2735225 · Customer Target: Australia · Backport: Zurich
Timeseries visualization drilldown fails when group-by is applied after migration
Occasional · Fixed
After migrating a Core UI dashboard, drilldown interactions on time series visualizations fail to return records when a group-by is configured. The drilldown list shows no data or incorrect results.
PRB / KB: PRB1908756 · Customer Target: Australia – PAe Bundle v8.1 · Backport: Yokohama, Zurich
Time series widget with secondary Y-axis migrates blank
Occasional · Fixed
After migrating a Core UI dashboard, time series visualizations configured with a second Y-axis render as blank. The widget appears empty until the visualization is rebuilt natively in Platform Analytics.
PRB / KB: PRB1941482 · Customer Target: Australia – Data Viz Bundle v7.0 True-Up · Backport: N/A
Duplicate API calls in Migration Center cause slow load during large migrations
Occasional · Fixed
The Platform Analytics Migration Center issues redundant API requests during migration runs, causing noticeably slower load times when migrating large dashboard sets.
PRB / KB: PRB1932038 · Customer Target: Australia – CoreUI Migration Bundle v4.0.2 · Backport: N/A
Refresh Dashboard button not working for legacy widgets on migrated dashboards
Rare · Fixed
The 'Refresh Dashboard' button does not trigger a data refresh for Core UI legacy widgets on dashboards that have been migrated to Platform Analytics.
PRB / KB: PRB1849492 · Customer Target: Zurich – CoreUI Migration Bundle v3.0.1 · Backport: N/A
Static content translation lost after Core UI → PAe migration
Rare · Fixed
HTML static content blocks that were translated in Core UI dashboards revert to English after migration. The translation does not carry through to the Platform Analytics equivalent.
PRB / KB: PRB1917338 · Customer Target: Australia (family release) · Backport: N/A
Widget header setting (enabled/disabled) not preserved during migration
Rare · Fixed
Widgets with the Header display option disabled in Core UI are migrated to Platform Analytics with the header enabled, requiring manual correction post-migration.
PRB / KB: PRB1906105 · Customer Target: Yokohama – CoreUI Migration Bundle v2.0.3 · Backport: N/A
Scheduled Exports lose Business Calendar configuration after migration
Rare · Fixed
After migrating a dashboard, Scheduled Exports lose their Business Calendar selection. The Run Type field retains its value in the database but the Business Calendar option is no longer visible in the UI.
PRB / KB: PRB1882396 / KB2072479 · Customer Target: Zurich – PAe Bundle v7.0 · Backport: Yokohama
Indicator Source List View not honored in Analytics Hub
Rare · Fixed
When an indicator with a List View configured in its source is used as a data source in a Platform Analytics visualization, the specified view is not applied when viewing in Analytics Hub.
PRB / KB: — · Customer Target: Yokohama – PAe Bundle v6.0 · Backport: N/A
Filter conditions on Core UI reports are not preserved during migration
Common · Fixed
When migrating Core UI reports to Platform Analytics through the Migration Center, filter conditions configured on the source report are not carried over to the resulting data visualization. The migrated visualization opens without filters applied, requiring manual reconfiguration post-migration.
PRB / KB: PRB1961055 · Customer Target: Australia – CoreUI Analytics Migration Bundle v4.0.1 · Backport: Zurich – CoreUI Analytics Migration Bundle v3.0.5 (Apr 2026)
Dashboard tab name translations are not preserved during migration to Platform Analytics
Common · Fixed
When migrating a Core UI dashboard with translated tab names, the tab name translations are not carried over to the resulting Platform Analytics dashboard. After migration, tab names display in the default language only, and translations must be reconfigured manually in Platform Analytics.
PRB / KB: PRB1956520 · Customer Target: Australia family (shipped) · Backport: Zurich Patch 9 (May 2026)
Core UI reports migrate to Platform Analytics without a bulk migration having been triggered
Rare · Fixed
Following an upgrade to Australia, certain Core UI reports may appear as migrated in Platform Analytics without the user having intentionally triggered a bulk or single-dashboard migration. The migration occurs as a side effect of the upgrade process rather than as a deliberate user action.
PRB / KB: PRB1941846 · Customer Target: Australia family (shipped) · Backport: Zurich Patch 11 (~Jul 2026, pending)
Users without the report_admin role cannot access Core UI reports from the Data Visualization overview page after upgrading to Australia
Rare · Fixed
After upgrading to Australia, users who do not hold the report_admin role are unable to access Core UI reports through the Data Visualization overview page in Platform Analytics. Affected users receive an access error or see no reports listed. This issue is specific to the Australia family upgrade.
PRB / KB: PRB1971724 · Customer Target: Australia family (shipped) · Backport: N/A
▸ Dashboards & PAe Workspace 18 issues · 1 open, 5 pending release, 12 fixed
Toolbox options persist in a previously selected language after switching language session
Common · Fixed
After switching the instance language, certain dashboard toolbox options continue to display in the previously selected language. Cached toolbox items do not refresh to reflect the new language session until the cache is cleared.
PRB / KB: PRB1969752 · Customer Target: Australia Patch 1 (May 2026) · Backport: Yokohama Patch 13 (May 2026), Zurich Patch 7 (Mar 2026)
Navigation to home.do does not redirect to the last visited dashboard
Common · Resolved – Pending Release
Navigating to home.do does not return users to their most recently visited dashboard. The last-visited redirect behavior from Core UI is not replicated in Platform Analytics, requiring manual navigation to return to the most recently used dashboard. Consolidates three related defects (PRB1988004, PRB2014273, PRB2018222).
PRB / KB: PRB2014857 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: Australia Patch 4 (~Jul 2026)
Dashboard drilldown triggers full-page refresh in Service Operations Workspace, causing unsaved work to be lost
Occasional · Resolved – Pending Release
Clicking a drilldown link from a Platform Analytics dashboard visualization in Service Operations Workspace triggers a full-page browser refresh. Any unsaved work notes or form edits in progress are lost when the refresh occurs.
PRB / KB: PRB2022028 · Customer Target: Brazil – PAe Bundle v9.0.1 (~Sep 2026) · Backport: Australia – PAe Bundle v8.4.1 (~Jul 2026), Zurich – PAe Bundle v7.4.3 (~Aug 2026)
Missing visualization properties cause drilldown failures and spurious Save button activation
Occasional · Fixed
When a data visualization is missing certain properties, two symptoms appear on the dashboard: drilldown interactions stop working, and the Save button becomes active without any edit having been made. Both behaviors can occur on dashboards containing visualizations created or migrated under prior bundle versions.
PRB / KB: PRB1846141 · Customer Target: Australia Patch 2 (May 2026) · Backport: Yokohama Patch 13 (May 2026), Zurich Patch 9 (May 2026)
Dashboard widget layout disrupted when switching between tabs
Rare · Fixed
Widget layouts on Platform Analytics dashboards become disrupted when navigating between dashboard tabs during an editing session, causing components to shift out of their configured positions.
PRB / KB: — · Customer Target: Australia – PAe Bundle v8.1 (Mar 2026) · Backport: N/A
"Shared Dashboard" strings not translated
Rare · Resolved – Pending Release
The strings 'Shared Dashboard' and 'This dashboard hasn’t been shared' appear hardcoded in English regardless of the user's language setting.
PRB / KB: PRB1994926 · Customer Target: Brazil – PAe Bundle v9.0 (GA ~Sep 2026) · Backport: N/A
Dashboard slow to load due to high CPU usage in scorecard data requests
Rare · Open – Fix in Progress
Certain Platform Analytics dashboards with scorecard-heavy configurations experience significantly slow load times caused by excessive CPU consumption during data retrieval. Under active investigation.
PRB / KB: — · Customer Target: Under investigation · Backport: N/A
Clicking a visualization widget does not open the configuration panel in Dashboard edit mode
Common · Resolved – Pending Release
After updating multiple Platform Analytics store bundle components to their latest versions simultaneously, clicking directly on a visualization widget in Dashboard edit mode no longer opens the configuration panel. The panel fails to respond to the click on the visualization body. Instances that have not applied this combination of store bundle updates are not affected.
Workaround: Click the Configure icon (the small double-arrow button on the widget) instead of clicking on the visualization body. The configuration panel opens correctly through this path.
platform analytics dashboard widget settings not opening, visualization edit panel unresponsive after clicking, widget configuration drawer not appearing in edit mode, click widget nothing happens Platform Analytics experience, PAe dashboard edit mode widget settings won't open, visualization designer configuration panel does not load, dashboard widget pencil click no response analytics workspace
PRB / KB: PRB2022792 · Customer Target: Brazil – PAe Bundle v9.0.1 (~Sep 2026) · Backport: N/A
Dashboard widget configuration is not saved after editing
Common · Fixed
After editing a Platform Analytics dashboard widget and saving, the widget configuration, including data source settings, display options, or custom properties, may not persist. On the next page load, the widget reverts to its previously saved state.
platform analytics dashboard changes not saving, widget settings revert after saving dashboard, dashboard configuration not persisting on reload, widget edit settings lost when exiting edit mode, platform analytics dashboard save not working, widget configuration reverts when resizing or moving, dashboard cache causing configuration loss analytics
PRB / KB: PRB2000628 · Customer Target: Australia Patch 1 (May 2026) · Backport: Yokohama Patch 13 (May 2026), Zurich Patch 8 (Apr 2026)
Platform Analytics dashboards fail to load on Firefox
Rare · Resolved – Pending Release
Platform Analytics dashboards do not load correctly when accessed using the Firefox browser. Affected users see an error state or empty dashboard instead of the expected visualization content. Other browsers are not affected.
PRB / KB: PRB1996821 · Customer Target: Brazil – PAe Bundle v9.0 (~Sep 2026) · Backport: Australia – PAe Bundle v8.4.2 (~Aug 2026)
Widget positions reset after saving dashboard
Common · Fixed
Dashboard widget positions revert to previous layout after saving in edit mode, particularly after upgrading the Platform Analytics plugin to v7.1.2 or later.
PRB / KB: PRB1952631 / KB2611315 · Customer Target: Zurich – PAe Bundle v7.2 · Backport: N/A
Dashboard refresh button does not update List components
Common · Fixed
The main Refresh icon on a Platform Analytics dashboard does not refresh List-type components. Other widget types (single scores, charts) refresh correctly. Introduced in Zurich.
PRB / KB: PRB1933496 / KB2599826 · Customer Target: Australia – PAe Bundle v8.0 · Backport: Zurich
"You lost your changes" banner appears in edit mode (race condition)
Common · Fixed
Intermittent blue banner reading 'Some of the changes you made to the widget have been lost' appears when clicking between widgets in dashboard edit mode. In some cases the Save button becomes greyed out.
PRB / KB: PRB1972035 / KB2716927 · Customer Target: Australia – PAe Bundle v8.0.2 · Backport: Yokohama, Zurich
"Some of the changes you made to the widget are lost" banner appears unexpectedly in edit mode
Common · Fixed
A blue error banner reading 'Some of the changes you made to the widget have been lost' appears during dashboard editing through a separate trigger path from the race condition variant. Affects widget configuration persistence in Zurich and Yokohama.
PRB / KB: PRB1948110 · Customer Target: Australia – PAe Bundle v8.0.2 · Backport: Yokohama, Zurich
Dashboard changes only appear in the language session where edits were made
Common · Fixed
Edits made to a Platform Analytics dashboard in one language session (e.g., English) are not reflected when the dashboard is viewed in another language — users see stale content.
PRB / KB: PRB1909523 / KB2262722 · Customer Target: Australia · Backport: Yokohama, Zurich
Dashboard cannot be saved — colliding component positions
Common · Fixed
Saving a Platform Analytics dashboard fails when two or more components occupy overlapping grid positions. Error occurs silently or with a generic save failure message.
PRB / KB: PRB1909232 / KB2667043 · Customer Target: Australia · Backport: Yokohama, Zurich
Update sets with dashboard changes do not clear dashboard cache
Common · Fixed
Pushing dashboard changes via update sets does not flush the par_dashboard_cache, so recipients of the update set continue seeing the old dashboard layout and content.
PRB / KB: PRB1890523 / KB2122883 · Customer Target: Australia · Backport: Yokohama, Zurich
Domain separation — dashboards visible outside assigned domain
Rare · Fixed
Users with access to one domain were able to view Platform Analytics dashboards belonging to a different domain when domain separation was enabled.
PRB / KB: — · Customer Target: Washington DC Patch 5 / Xanadu · Backport: N/A
▸ Data Visualizations 26 issues · 8 pending release, 18 fixed
Core UI data visualizations redirect to the Platform Analytics Library instead of opening when Next Experience is disabled
Common · Resolved – Pending Release
When Next Experience (Polaris) is disabled on the instance, navigating to Platform Analytics > Data Visualizations and opening an existing Core UI data visualization results in an unexpected redirect to the Platform Analytics Library homepage rather than opening the selected visualization. Instances with Next Experience enabled are not affected.
PRB / KB: PRB2014363 · Customer Target: Brazil – PAe Bundle v9.0 (~Sep 2026) · Backport: Australia – PAe Bundle v8.4.1 (~Jul 2026), Zurich – PAe Bundle v7.4.1 (~Jul 2026)
Breakdown-source access restrictions not fully applied to shared visualizations
Rare · Resolved – Pending Release ★ New
When a breakdown source is restricted to a specific role and a dashboard that uses it is shared with a user who lacks that role, the user may still see the chart, although they cannot open the underlying KPI details.
PRB / KB: PRB2019348 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: Australia Patch 5 (~Aug 2026), Zurich Patch 12 (~Aug 2026)
Trend-by-week visualizations show incorrect counts at the year boundary
Common · Fixed
Trend-by-week data visualizations display incorrect record counts for the period that spans the calendar year boundary. The count discrepancy appears at year rollover when GlideAggregate COUNT is the aggregation type.
PRB / KB: PRB1844011 · Customer Target: Australia Patch 3 (Jun 2026) · Backport: Yokohama Patch 13 (May 2026), Zurich Patch 10 (Jun 2026)
Trend chart visualizations fail to load after upgrading to Zurich
Common · Fixed
Trend chart data visualizations fail to load on Platform Analytics dashboards following an upgrade to Zurich. Affected visualizations display a loading state or error instead of chart data.
PRB / KB: PRB1971081 · Customer Target: Australia – Data Viz Bundle v7.0.2 (Mar 2026) · Backport: Zurich – Data Viz Bundle v6.3.1 (Mar 2026)
Indicator data source cache keys do not include domain context
Occasional · Fixed
On domain-separated instances, the cache key generated for indicator data sources omits the domain identifier. Users in a non-global domain may receive cached results from a different domain's indicator data, causing incorrect data to be displayed in their visualizations.
PRB / KB: PRB1986630 · Customer Target: Australia family (May 2026) · Backport: Zurich Patch 8 (Apr 2026)
Pivot table visualization shows no data when any configured data source returns zero results
Occasional · Fixed
A Pivot Table visualization configured with multiple data sources displays 'No data available' if any single data source returns no results. The entire visualization is suppressed rather than showing the available data from the remaining sources.
PRB / KB: PRB2003111 · Customer Target: Australia Patch 3 (Jun 2026) · Backport: Zurich Patch 10 (Jun 2026)
Drill-down from list visualization drops applied filters
Occasional · Fixed
When a user clicks through a filtered chart to a drill-down list view, the filters from the chart are not carried through — the list renders unfiltered.
PRB / KB: PRB1978076 · Customer Target: Australia – Data Viz Bundle v7.0.3 (Mar 2026) · Backport: Zurich – Data Viz Bundle v6.3.3 (May 2026)
Single Score visualization ignores the 'Apply time series to result' indicator configuration
Occasional · Fixed
A Single Score data visualization does not apply the 'Apply time series to result' setting from the underlying indicator configuration. The time series result is not reflected in the visualization, which may display a static value instead of the time-series-adjusted score.
PRB / KB: PRB1998034 · Customer Target: Australia Patch 3 (Jun 2026) · Backport: Zurich Patch 8 (Apr 2026), Zurich Patch 9 (May 2026)
Score visualizations remain visible when no records are present, despite 'Omit if no records' being enabled
Occasional · Resolved – Pending Release
Score-type data visualizations configured with 'Omit if no records' continue to display on the dashboard when there is no underlying data, showing an empty or zero value. The visualization should be hidden in this condition but is not suppressed.
PRB / KB: PRB1971222 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: N/A
Timeseries visualization shows no data when keyword filter applied
Occasional · Resolved – Pending Release
Timeseries-type data visualizations display a 'No Data Available' error when a keyword-based filter is applied on the dashboard. Other visualization types are not affected. Issue persists across Yokohama and Zurich patch releases.
PRB / KB: — · Customer Target: Brazil (family release, ~Sep 2026) · Backport: N/A
List visualization shows no data when glide.invalid_query.returns_no_rows is enabled
Occasional · Fixed
Platform Analytics list-type data visualizations display 'No Data Available' on dashboards when the instance property glide.invalid_query.returns_no_rows is set to true. Reports and other visualization types are not affected.
PRB / KB: PRB1987803 · Customer Target: Australia – Data Viz Bundle v7.0.3 (Mar 2026) · Backport: Zurich – Data Viz Bundle v6.3 (Feb 2026)
Spurious 'Open panel' button appears in column filters on list visualizations
Occasional · Fixed
An 'Open panel' button appears incorrectly in column-level filter headers on Analytics list-type data visualizations. The button does not function as expected and creates a confusing experience for users filtering list data.
PRB / KB: PRB1901341 · Customer Target: Australia – Data Viz Bundle v7.0.3 (Mar 2026) · Backport: Zurich – Data Viz Bundle v6.3 (Feb 2026)
Timeseries chart renders an extra data point at the start of month-based date ranges
Rare · Resolved – Pending Release
When a Platform Analytics timeseries visualization is configured with a month-based date range (e.g., Last Month, This Month), an extra day appears at the beginning of the chart, shifting the data series.
PRB / KB: PRB1961255 · Customer Target: Brazil – Data Viz Bundle v8.0 True-Up (GA ~Sep 2026) · Backport: N/A
Boxplot export produces blank page
Rare · Fixed
Exporting a dashboard containing a Boxplot visualization results in a blank or empty page in the exported file.
PRB / KB: — · Customer Target: Australia Patch 3 (Jun 2026) · Backport: N/A
Pivot table visualization may return no data when the data set is too large for top-value groupings
Occasional · Resolved – Pending Release
A Pivot Table data visualization configured against a large data set may show "No data available" even when matching records exist. The issue occurs when the record count exceeds the threshold the visualization requires to compute top-value groupings.
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PRB / KB: PRB2000611 · Customer Target: Brazil (~Sep 2026) · Backport: N/A
Pivot table unit type configuration does not persist after saving
Occasional · Resolved – Pending Release
The Unit Type setting on a Pivot Table data visualization does not persist after the visualization configuration is saved. On subsequent loads, the Unit Type reverts to its default value rather than retaining the configured setting.
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PRB / KB: PRB1973007 · Customer Target: Brazil (~Sep 2026) · Backport: Australia Patch 4 (~Jul 2026), Zurich Patch 11 (~Jul 2026)
Single Score visualization does not render when the metric uses a currency field and data cache is enabled
Rare · Resolved – Pending Release
A Single Score visualization configured against a metric based on a currency-type field fails to display a value when the data cache is enabled and a condition is applied to the metric field. The visualization appears empty despite matching data being present.
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PRB / KB: PRB2006192 · Customer Target: Brazil (~Sep 2026) · Backport: N/A
Side-by-side time series columns appear as very thin lines
Common · Fixed
Time series column charts configured in 'side-by-side' mode render with extremely thin lines instead of proper column widths, making data difficult to read.
PRB / KB: PRB1886518 / KB2168914 · Customer Target: Zurich – Data Viz Bundle v6.0 · Backport: Yokohama
Visualization drill-down not working (stack-by charts)
Common · Fixed
Drill-down interactions on Platform Analytics data visualizations with 'stack by' configuration do not populate correctly — the drill-down list shows no data or incorrect records.
PRB / KB: PRB1891312 · Customer Target: Australia – PAe Bundle v8.0.1 · Backport: Yokohama, Zurich
List visualization default columns not shown in Presentation tab
Occasional · Fixed
For list-type data visualizations, the default display columns are missing from the Presentation tab configuration panel, preventing users from adding or reordering columns.
PRB / KB: PRB1950926 / KB2607622 · Customer Target: Australia – PAe Bundle v8.0.2 · Backport: Zurich
Indicator Scorecard — 'Show Only Breakdowns' filter returns no data
Rare · Fixed
Applying a dashboard filter to an Indicator Scorecard visualization configured with a 'Show Only Breakdowns' selection shows 'No data available' instead of filtered results.
PRB / KB: PRB1771876 · Customer Target: Yokohama – Data Viz Bundle v5.0 · Backport: N/A
Indicator Scorecard — pagination capped at 10 items when filtered
Rare · Fixed
Pagination on Indicator Scorecard visualizations stops working correctly and breakdown elements are limited to 10 results when a dashboard filter is applied.
PRB / KB: PRB1890948 · Customer Target: Zurich (family release) · Backport: N/A
Timeline / Spline Y-axis does not recalculate when legend toggled
Rare · Fixed
On Timeline visualizations using the Spline type, the Y-axis scale does not update when a metric group is toggled off in the visualization legend.
PRB / KB: — · Customer Target: Yokohama – Data Viz Bundle v5.1 · Backport: N/A
Timeseries visualization sorting not functional
Rare · Fixed
Sort configuration on timeseries visualizations in Platform Analytics dashboards had no effect — data always rendered in its default order.
PRB / KB: — · Customer Target: Yokohama (family release) · Backport: N/A
Scatter chart — highest value label missing / data point clipped
Rare · Fixed
On Scatter chart visualizations, the data label for the highest-value data point is not displayed and the point itself is partially cut off at the chart boundary.
PRB / KB: — · Customer Target: Zurich – Data Viz Bundle v6.0 · Backport: Yokohama
Extended (child) table fields not selectable in list visualizations
Rare · Fixed
When creating a list-type visualization on a parent table (e.g., Task), fields specific to child tables (e.g., Incident State) cannot be selected in the Default Display section.
PRB / KB: — · Customer Target: Australia · Backport: Zurich
▸ Filters, Date Range & Variables 8 issues · 2 pending release, 6 fixed
Visualizations with 'Use current date for period end' show stale dates
Occasional · Resolved – Pending Release
Data visualizations configured with an absolute date range and 'Use current date for period end' enabled continue to display the date from the last configuration save rather than advancing to the current date each day. The period end date does not refresh automatically.
PRB / KB: PRB1974037 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: Australia Patch 4 (~Jul 2026), Zurich Patch 11 (~Jul 2026)
Filters connected to indicator data sources with OR conditions do not load data correctly
Rare · Fixed
Dashboard filters connected to indicator-based data sources fail to load data correctly when the breakdown source query uses OR conditions. Affected filters show no results or display incorrect data. This is distinct from the related list visualization OR-condition issue tracked separately.
PRB / KB: PRB1999703 · Customer Target: Australia Patch 2 (May 2026) · Backport: N/A
Hierarchical filter is not functioning on Platform Analytics dashboards
Rare · Fixed
Hierarchical filter components on Platform Analytics dashboards do not function as expected. The hierarchical filtering behavior — where a parent filter selection drives the values available in a dependent child filter — is not applied correctly, causing the child filter to show an unfiltered list.
PRB / KB: PRB1976646 · Customer Target: Australia family (May 2026) · Backport: N/A
Interactive filter selection clears when double-clicking a locked filter
Rare · Resolved – Pending Release
On Platform Analytics dashboards with filter locking enabled, double-clicking a locked filter component clears the currently applied filter selection. The filter resets to an unfiltered state, requiring the user to reapply their selection.
PRB / KB: PRB2021606 · Customer Target: Brazil (~Sep 2026) · Backport: N/A
'Apply as Filter' visualization stops following other filters after plugin upgrade
Common · Fixed
After upgrading the Platform Analytics plugin, visualizations configured to 'Act as Filter' no longer broadcast filter selections to other widgets on the dashboard.
PRB / KB: PRB1925891 / KB2486960 · Customer Target: Australia – PAe Bundle v8.0 · Backport: Yokohama, Zurich
Variable filter search causes infinite loading spinner
Rare · Fixed
Typing a search term in the Variables selector of a data visualization triggers an infinite loading spinner with no results. Regression introduced in a UI Builder update.
PRB / KB: — · Customer Target: Yokohama · Backport: N/A
Error flicker when switching to 'Absolute period' date range
Rare · Fixed
A transient error message briefly flashes in the date range section when the date range type is changed to 'Absolute period'.
PRB / KB: — · Customer Target: Yokohama – Data Viz Bundle v5.0 True-Up · Backport: N/A
Child table choice field values missing from dashboard filter dropdowns
Rare · Fixed
Dashboard filter dropdowns only show choice values from the parent table. Values defined on extended child tables (e.g., Incident-specific states) do not appear, preventing granular filtering.
PRB / KB: — · Customer Target: Xanadu (family release) · Backport: N/A
▸ Scheduled Exports & PDF 6 issues · 2 pending release, 4 fixed
PDF export slow / errors for dashboards with list visualizations
Rare · Fixed
Exporting a Platform Analytics dashboard containing list visualizations to PDF takes significantly longer than expected and generates errors in the system log. See KB2254957 on support.servicenow.com for guidance.
PRB / KB: PRB1790491 / KB2254957 · Customer Target: Zurich (infrastructure fix, shipped Mar 2025) · Backport: N/A
PDF export missing legend information
Rare · Resolved – Pending Release
Chart legends are omitted from PDF exports of data visualization dashboards, making exported reports difficult to interpret.
PRB / KB: — · Customer Target: Brazil – Data Viz Bundle v8.0 (GA ~Sep 2026) · Backport: N/A
Donut chart PNG/JPEG export truncated
Rare · Fixed
Downloading or exporting a Donut visualization from a Platform Analytics dashboard as PNG or JPEG results in the image being cut off.
PRB / KB: PRB1985719 · Customer Target: Australia – Data Viz Bundle v7.0.3 (Mar 2026) · Backport: Zurich – Data Viz Bundle v6.3 (Feb 2026)
Scheduled Export save button active before mandatory fields are complete
Rare · Resolved – Pending Release
The Save button on the Scheduled Export form becomes active as soon as the Title field is edited, even when other required fields are still empty, leading to confusing error messages on save.
PRB / KB: PRB1988653 / KB2760884 · Customer Target: Brazil – PAe Bundle v9.0 (GA ~Sep 2026) · Backport: Australia – PAe Bundle v8.4.1 (~Jul 2026), Zurich – PAe Bundle v7.4.2 (~Jul 2026)
Export fails or renders incorrectly for Platform Analytics Technical Dashboards
Common · Fixed
PDF exports from Platform Analytics dashboards built with the Technical Editor fail or produce visually incorrect output. Affects dashboards not built through the standard UI.
PRB / KB: PRB1920458 / KB2438228 · Customer Target: Australia – PAe Bundle v8.0 · Backport: Yokohama, Zurich
Navigation back to dashboard after record edit does not show latest changes
Occasional · Fixed
After opening and editing a record from a List visualization on a dashboard, navigating back to the dashboard does not reflect the saved changes — the previous state is shown.
PRB / KB: PRB1983183 · Customer Target: Australia – PAe Bundle v8.1 · Backport: Yokohama, Zurich
▸ Localization & Translation 7 issues · 1 pending release, 6 fixed
Localized dashboard names no longer display after upgrading to Australia
Occasional · Resolved – Pending Release ★ New
Dashboard names that were translated into another language (for example, Japanese) in Zurich are no longer shown after upgrading to Australia; the dashboard reverts to its default-language name. Translations created after the upgrade are unaffected. Existing translation records are not updated to the new internal reference during the upgrade.
PRB / KB: PRB2032319 · Customer Target: Brazil (family release, ~Sep 2026) · Backport: Australia Patch 4 (~Jul 2026)
Dashboard tab names revert to English in non-English instances after upgrade or migration
Common · Fixed
After upgrading to Zurich Patch 5 or later, or after migrating a Core UI dashboard, dashboard tab name translations are lost. Tabs revert to English regardless of the instance language setting. Consolidates three related defects (PRB1993476, PRB1998900, PRB1999120) into a single tracked item.
PRB / KB: PRB2008600 (internal) · Customer Target: Australia Patch 2 (May 2026) · Backport: Zurich Patch 9 (May 2026)
Zurich Patch 9 overwrites existing sys_translated records for dashboard tab names
Occasional · Fixed
Applying Zurich Patch 9 overwrites existing sys_translated records for Platform Analytics dashboard tab names. Previously configured tab name translations are lost after the patch is applied. This is a distinct issue from the broader tab translation defect affecting all non-English instances.
PRB / KB: PRB2025067 (internal) · Customer Target: Australia Patch 2 Hot Fix 1 (May 2026) · Backport: Zurich Patch 9 Hot Fix 1 (May 2026)
Dashboard translated content from different application scopes does not display correctly
Occasional · Fixed
On Platform Analytics dashboards, translated text stored in sys_translated_text records from different application scopes may not be found or rendered correctly. Affected content displays as untranslated text when the scope context does not match the default application.
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PRB / KB: PRB1998865 · Customer Target: Australia Patch 3 (Jun 2026) · Backport: Zurich Patch 10 (Jun 2026)
Chart axis labels and tooltip number formatting not localized in non-English languages
Occasional · Fixed
On Platform Analytics dashboards viewed in non-English language sessions, X-axis date labels on chart visualizations remain in English and numeric tooltip values use incorrect locale formatting (e.g., comma vs. period decimal separators).
PRB / KB: PRB1902030 · Customer Target: Zurich – Data Viz Bundle v6.0 True-Up · Backport: N/A
Incomplete translations after Platform Analytics migration
Rare · Fixed
Following migration to Platform Analytics, certain UI labels, table headers, and contextual panel text remain in English regardless of the user's language setting.
PRB / KB: PRB1973999 · Customer Target: Yokohama – Data Viz Bundle v5.0.4 · Backport: N/A
Visualization legend shows incorrect name in Portuguese when multiple data sources used
Rare · Fixed
On dashboards with multiple data sources, visualization legends display incorrect or mismatched names when the interface language is switched to Portuguese.
PRB / KB: — · Customer Target: Yokohama Patch 1 · Backport: N/A
▸ Permissions & Domain Separation 2 issues · 2 fixed
Non-administrator users cannot load data visualizations due to overly restrictive ACL enforcement
Occasional · Fixed
Non-administrator users may be unable to load data visualizations on Platform Analytics dashboards. A read ACL enforcement on the visualization query layer blocks access for users without elevated roles, regardless of their dashboard access permissions.
PRB / KB: PRB2005292 (internal) · Customer Target: Australia Patch 3 (Jun 2026) · Backport: Zurich Patch 7b (May 2026), Zurich Patch 9 (May 2026)
Shared dashboards display empty visualizations for users the dashboard has been shared with
Rare · Fixed
Platform Analytics dashboards shared with specific users do not display visualization data for those users. Intended recipients of shared dashboards see empty visualizations despite being explicitly added to the share configuration.
PRB / KB: PRB1970352 (internal) · Customer Target: Australia Patch 1 (May 2026) · Backport: Zurich Patch 8 (Apr 2026)
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