Chart Interactions - Go to Data View - Which List View?

[Thomas Bohan]

I have a Single Score visualisation of Open Incident's.

I have enabled Chart interaction by selecting "Allow chart interaction" and setting the Action to "Go to data view".

So when I run the dashboard and "drill down" into the Single Score widget, it opens an Incident List (as the Data View).

I want to set some default columns to be shown here initially for all users (or even better for a specific role) but I can't find that List View to edit.

The documentation just states:

"Table data visualizations
Go to data chart interactions from table data visualizations open the associated Core UI list of table records.

Note: This chart interaction can only open the default Now Platform list view of table records, which is currently in the Core UI."

I'm trying to find that "default Now Platform list view" for Incident. I couldn't find it in the sys_ui_list table. There is a record for Table = Incident and View = Default view" but the column elements don't match.

Any thoughts please?
Thomas

[Community Alums]

@Thomas Bohan The issue you're encountering is related to how ServiceNow handles default list views for tables, especially when using the "Go to data view" interaction from a Single Score widget in a dashboard. The "default Now Platform list view" mentioned in the documentation(https://www.servicenow.com/docs/bundle/washingtondc-platform-administration/page/administer/list-adm...) refers to the system default list layout for the table, which can differ from what is configured in sys_ui_list records