CMDB Health / CMDB Dashboard configuration

[rrataj]

Hi,

I am currently working on a Performance Analytics - CMDB Dashboard,  

I have the roles of itil, asset and admin (and some more), so in general I think I should be able to do everything,

I have activated and executed the CMDB Health Dashboard Scheduled Jobs and I can see some data populated in the CMDB Dashboard.

However

as I am going through the documentation and doing some research on my developer instance I see I am missing something..

First of all I can not see on my project instance the modules under Configuration as  

Configuration > CI Class Manager

Configuration > CMDB Dashboard    

I am currently working on the CMDB Dashboard from   Performance Analytics > Dashboards

So my question is:

Do I need some additional role or plugin to access Configuration items?

Thank You in advance!

[bernyalvarado]

Hi Rafal,

I believe it will depend on the version of ServiceNow you're on. Lately the CMDB Dashboard will be in its own a section with 3 views (CMDB, Service and Group view) and it will exist within the Configuration module.

Thanks,

Berny

[rrataj]

HI Berny,

thanks for the reply,

my project version would be istanbul patch6a

Active CMDB Plugins:

• Configuration Management (CMDB) 1.1
• Configuration Management (CMDB Enterprise Edition) 1.0
• CMDB Dashboard 1.0.0

on my PDI I see

istanbul patch7

Active CMDB Plugins:

• Configuration Management (CMDB) 1.1
• Configuration Management (CMDB Enterprise Edition) 1.0  
• CMDB Dashboard 1.0.0
• CMDB Group 1.0.0

[bernyalvarado]

Ah ok. Yes.

Here goes what the documentation says regards Istanbul:

Using the CMDB dashboard requires the asset or itil role, and if the system property glide.cms.enable.responsive_grid_layout exists, then it needs to be set to true. For more information, see Enable responsive dashboards.
Access the CMDB dashboard by navigating to Configuration > CMDB Dashboard > CMDB View. On the CMDB dashboard:
Click CMDB Health Scheduled Jobs to manage the jobs that monitor and collect health data for CIs and CI relationships.
Click the default CMDB Dashboard - CMDB View dashboard to list additional CMDB drill-in dashboards.
The CMDB dashboard has two viewing modes. Click CI Health or Relationship Health to toggle between them.

I hope this helps

Thanks,

Berny

[bernyalvarado]

Here goes the link to the documentation:

Monitor CMDB health in the CMDB dashboard

Thanks,

Berny