PA Dashboard related
I have a PA widget that stores data. When I set the period field to 6 months, it displays 1.5 years of data instead of just 6 months.
Forum Posts
How to set default tab in Performance Analytics Dashboard?
I have created one dashboard in Performance Analytics and there are 9 tabs. But whenever any user loads the dashboards the 4th tab appears as default, I want to set the 1st tab as default when anyone opens the dashboard. I have checked the orders, a...
Resolved! Help with translating Platform Analytics dashboard elements
Hi everyone, I have created a dashboard in Platform Analytics and now I need to translate all the elements it contains. Specifically, I need to translate the filters and reports/widgets that are part of the dashboard. I found the following article, w...
Combining AI SEARCH analytics with knowledge table
Our team wants to extend the top queries available in AI search analytics and add more details to make it meaningful. RIght now on the dashboard, its only top 5 queries (see screenshot), so how do we show more (like top 10), is there a raw table for...
Question on my request widget
Hello All,I have a requirement related to my Request widget. In the OOB widget, currently three column fields are displayed. I want to add two more columns: Stage and Created.Please guide me on what changes are required and which part of the widget c...
Performance Analytic
Hi Team, I want to identify how many tickets were open at point in time of each month for all ticket type. How it is possible in Performance or Platform Analytic?
PA Reporting Data visualizations and filters query
I'm creating a new PA dashboard with some data visualizations and filters. I need to be able to filter on different ticket types (cases, incidents, alerts) to see how many times an individual has updated tickets.As an example; A colleague has made 15...
How to switch back to legacy Reports Module in Zurich?
Hi there, Since the Reports module is no longer available in Zurich, can it be brought back by any means? regards
Previous year and current year comparison report
Hello everyone, I want to show a report that compares the current metrics to that from a previous year 2024/2025 or 2025/2026 like the image below. Please share your ideas on this.
Resolved! Not able to export a PA inline dashboard to PPT which has to list view data visualization in it.
Hi All, Recently we have built a PA dashboard which has only one List view data visualization in it. we are trying to export the dashboard to PPT using OOB export functionality of the dashboards. But we are encountering an error while exporting it. B...
Resolved! Platform Analytics - Date filter
I'm testing Platform Analytics and I'm trying to create date filter. After I set the table none of the system fields like created are available. How can I create a date filter based on created date?
Platform Analytics Migration – Official FAQ or Recommended Documentation?
Hello ServiceNow Community, Our organization is currently in the process of migrating to Platform Analytics, and as part of our planning and enablement efforts, we’re looking for an official FAQ document recommended by ServiceNow for this migration....
Drill down to chart: Simple - List misses back button
Good morning community, I have a data visualization. As "Chart interaction" I chose "Drill down to chart". For this drill down configuration I chose the visualization type "List - Simple". I recognized that the "List - Simple" visualization as "Dril...
The report job has completed. Click the View Report button to view the generated report.
Hi, In Platform analytics - Analytics center when i ask the data in NLQ example : open requests, I am getting the results . But, On top of the page it displays: The report job has completed. Click the View Report button to view the generated report.T...
Filter group visualization unable to be added to library and update heading color
Has anyone else been able to add filter groups to a saved library from the Platform analytics dashboard in Zurich? Also the heading color option isn't available like other widgets on the PDI. Example attached
