Hi all, Is there a way to find the topics that were completed in an interaction or conversation a user had with a virtual agent. Example:- I interacted with a Virtual Agent at 3 pm, in the specific conversation I received assistance with printing via...
Hello, I noticed in the Paris release there is a new "Aliases" menu option under Report Administration that takes you to the table sys_report_field_alias. The documentation also has been updated when creating reports. However, I am not seeing the "...
Hi all,I’m trying to understand pre-authentication performance for our ServiceNow instance — specifically the time between a client’s initial request and the point where the login page or authentication challenge is returned.I’m looking for guidance ...
Hello,We are using ServiceNow PPM, and my leadership asked whether the table layout inside the Status Report output can be modified — specifically the columns, table formatting, or structure.Since the Status Report uses reporting/visualization compon...
Hi all,I have a Reporting requirement from a customer who needs to be able to create reports per period as their organisation functions on a custom 13 period - 4 week calendar. The current reporting tool doesn't allow them to create this, as Trend ch...
How to Use Performance Analytics to Track Cases Moved to Pending for Different Time PeriodsMessage:Hi Community,I’m trying to set up Performance Analytics indicators to track the number of cases that were moved to Pending during different time period...
How to add an existing Platform Analytics dashboard to update set? I have a dashboard created in Platform Analytics long time ago, now I want to add it to a new update set, how to add it. I have added the "add to update set" tool, however it only wor...
I have multiple platform analytics widgets on my dashboard, but when I use the print option, all the widgets are printed on a single page instead of each KPI/widget printing on a separate page. Is there a way to fix this?
We just did a test migration in our test instance and found a lot if not all of our dashboards have had the visualizations moved around in a weird order leaving blanks in some places. This will be a huge undertaking to have to rearrange all of the d...
Hello, I am working on Change calendar and have few queries :1. How can I mention the color code on basis of 'Risk' on the calendar itself for user's reference.Red - CriticalYellow- MediumGreen - Low 2. Within 'Highlights based on', I want to have an...
Hi Team,We are planning to perform a clone from Production to all Sub-Prod environments this weekend. Some of the data required for testing is missing in the Sub-Prods. Could you please help provide a list of table names that are related or interlink...
Hello Community,Is there a way to create / generate a report or metrics to know how many users have actually opened/ utilised the platform analytics dashboard . Could it be possible to generate a pivot model , where for a certain platform analytics d...
Hi Team, I am trying to create a report on incident table grouping by Tags and trending by created month. The data is not visible when i select data type as trend or Time series column, but visible when i select the list view. Could you please help m...
HiI have a survey trigger in my PDI and is randomly firing, but it is not consistent. Can you help me please?
