CMDB Health / CMDB Dashboard configuration

[rrataj]

Hi,

I am currently working on a Performance Analytics - CMDB Dashboard,  

I have the roles of itil, asset and admin (and some more), so in general I think I should be able to do everything,

I have activated and executed the CMDB Health Dashboard Scheduled Jobs and I can see some data populated in the CMDB Dashboard.

However

as I am going through the documentation and doing some research on my developer instance I see I am missing something..

First of all I can not see on my project instance the modules under Configuration as  

Configuration > CI Class Manager

Configuration > CMDB Dashboard    

I am currently working on the CMDB Dashboard from   Performance Analytics > Dashboards

So my question is:

Do I need some additional role or plugin to access Configuration items?

Thank You in advance!

[rrataj]

Hi Berny,

as I wrote I have the roles   itil, asset and admin (and some more),

I went through the docs earlier.

From the differences between my PDI(Istanbul patch 7)   and project instance (patch Istanbul patch 6a)

- the CMDB Group plugin should not have an impact here

- on PDI the Configuration > CMDB Dashboard is visible without enabling the responsive dashboards

At this moment I consider the following:

- some miss configuration   / customization

- issues with the Istanbul / patch 6a  

It will take a while to clarify, will keep you up to date

Thanks for the input!

[bernyalvarado]

Hi Rafal,

Yeah. It's possible that your team has done some configuration that could be affecting the OOB functionality. If you're not sure, you can always open a Hi ticket to have the ServiceNow support team take a look to it.

Thanks,

Berny

[bernyalvarado]

This configuration will be there OOB (Out of the box). As an admin you definitely should see it.

Thanks,

Berny