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Compare Articles Versions not available in SOW for Knowledge Managers

satishsuray2244
Giga Contributor

Compare Articles Versions not available in SOW for Knowledge Managers but we can see native UI.

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1 ACCEPTED SOLUTION

Yes, mate that is expected behaviour , we cant do much here. @satishsuray2244 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @satishsuray2244 

 

It is there and i can see. Please check below. Also try to update/ repair the plugin,

 

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****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Thanks for the update but i could not be able to see the related records, when i tried to open the record it directly opened the article, should i need to follow any thing...

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There is an Edit button on the right-hand side. Click on that, and then you should be able to see what I can see.

Make sure you have required role to edit

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****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Thank you so much, without edit we can't be able to see the related records, but in Native UI we can see the versions compare (since by default the related records will exist in Native UI)?
If yes, this is expected from OOB.