Corrupted dashboard on migration with duplicated widgets

MonfardiniS
Tera Contributor

Hello all, 

We have been having issue when migrating our dashboard one by one whereby once duplicated the dashboard will have duplicated widget within e.i. most if not all of the widgets in the Core UI dashboard have two copies of themself in the PA migrated Dashboard. We have reported this to high a couple of month again but still no resolution. Will will have to disable the option for dashboard owner to migrate their down dashboard when upgrading to Zurich this Autumn.

Anyone else have this issue ?

  

8 REPLIES 8

Mark Manders
Mega Patron

You reported it months ago. Is it still the case that it duplicates everything? Have you updated the PAE related plugins/apps to the latest version, so you can utilize the latest functionality?

If it is still an issue and NowSupport isn't replying, I would escalate this and demand a raise in priority of the Case. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Yes pretty much duplicated every widget and it happens in any instance we have. 
All plugins are updated o the latest version. We got an update in fact while this issue has been ongoing, but nothing has changed. I have ask an escalation. Priority is medium. 
I am just curious if anyone else has this issue 

Bhuvan
Kilo Patron

@MonfardiniS 

 

If you are migrating dashboards why not use PA Migration Center rather than moving individual dashboards ?

 

Refer below thread that is very much relevant to your issue,

 

https://www.servicenow.com/community/platform-analytics-forum/visualizations-getting-duplicated-afte...

 

Potential cause is due to multiple data sources being linked to the same visualization. Check and confirm each visualization is linked to the correct data source.

 

For clean up, use the script from above thread. First test it in Sub-Production to make sure only duplicate widgets are cleaned up and you do not run into any issues.

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

We are suing the PA migration Center, but we do not want to migrate all dashboard but just a few to understand impact. 

I will have a look at your link, Thanks