Creating a report using incident metric table

Abdul13
Tera Contributor

We want to see all the incidents transferred history to any group in a report.
for example, If an ABC ticket is created and it is assigned to suppose A group and then again it is transferred to B group..I want to all these in a report.

Can anyone help me.
Thanks in advance!

2 REPLIES 2

Abdul13
Tera Contributor

And also I created new metric definition and a report based on this community - https://community.servicenow.com/community?id=community_question&sys_id=8805cb2ddbd8dbc01dcaf3231f9619f0

 

 

Regards,

Abdull

Prashant Mane
Tera Contributor

Hi Abdul

I also have the same requirement to the catalog task table where I have to create report "initial assignment group is ABC and new assignment group is not ABC. could you pls tell me how you solved it will be very help full