Unable to create report for associated /affected CI of Incidents, Changes and problems - Zurich

ArmanA
Tera Contributor

Hi,

I am trying to create a trend report per specific class to see following, Could you please guide me step by step how to achieve this with OOB platform analytics. 

- which CI has highest high priority incidents reported (last 6 -12 month)
- which CI has highest Normal successful/failed changes (last 6 -12 month)
- which CI has highest open Problem Records (last 6 -12 month)


I attempted following approach but no success

  1. Table: task_ci
  2. Filters:
    • task.incident.sys_idISNOTEMPTY
    • ci_itemISNOTEMPTY
    • task.opened_atONLast 12 months
  3. Analytics Center visualization:
    • Type: Line
    • Metric: COUNT (not distinct)
    • Trend by: Month by Task → Opened
    • Group by: (none)

Expected: one monthly line. Actual: “Unable to display content.”
Workaround that works: Same dataset in Core UI time‑series does render;

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