Unable to create report for associated /affected CI of Incidents, Changes and problems - Zurich
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yesterday
Hi,
I am trying to create a trend report per specific class to see following, Could you please guide me step by step how to achieve this with OOB platform analytics.
- which CI has highest high priority incidents reported (last 6 -12 month)
- which CI has highest Normal successful/failed changes (last 6 -12 month)
- which CI has highest open Problem Records (last 6 -12 month)
I attempted following approach but no success
- Table:
task_ci - Filters:
task.incident.sys_idISNOTEMPTYci_itemISNOTEMPTYtask.opened_atONLast 12 months
- Analytics Center visualization:
- Type: Line
- Metric: COUNT (not distinct)
- Trend by: Month by
Task → Opened - Group by: (none)
Expected: one monthly line. Actual: “Unable to display content.”
Workaround that works: Same dataset in Core UI time‑series does render;
Labels:
- Labels:
-
CMDB. ITOM
-
Performance Analytics
-
Zurich
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