creating a report
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12-02-2025 02:22 AM
I need help creating a PA dashboard that shows average resolution time per Problem record (not grouped by date). The bar chart should list each Problem record individually and allow drill-down to see which state took the longest. Any guidance on which indicator/breakdown setup is required?
I would like the dashboard to have a similar layout to the snippet below. However, instead of displaying dates, it should show problem records, and instead of numbers on each bar, it should reflect the number of days.
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12-04-2025 01:46 PM
Hi @mohammeda36 ,
Your requirement doesn't make sense. You're stating "average resolution time per Problem record". But average resolution time is per definition a sum of several resolution time where you find the average by dividing the sum by the count.