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Creating Custom Event in User Experience Analytics

AnubhavRitolia
Mega Sage

Hi All,

 

We are looking for some samples script on how to create Custom event in User Experience Analytics with little explanation.

 

Just FYI - I am aware how OOTB events work on UEA and also gone through below Docs link which was not so helpful in your requirement:

https://developer.servicenow.com/dev.do#!/reference/api/vancouver/client/SNAnalyticsClientAPI

 

If someone have actually implemented it, good if can get some guidance.

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
6 REPLIES 6

@AnubhavRitolia , Did you find some way even im search on custom even creation steps. Please let me know if you know something.

@preethigovi Were you able to achieve the goal of creating new events? I am interested in knowing the time from portal navigation to ticket resolution.
Thanks for any information!