Elements in Breakdown - remove unused values

[Kass3m]

We created a word cloud and using country as a breakdown. this is showing all countries that are not even used in our cases like Afghanistan shows up alphabetically first. 

Is there a way to remove these values from the element lists in the breakdown which havenot been used on the cases at all?

[jeffrubinoff]

On the widget, did you specify a breakdown but not an element?

[Kass3m]

@jeffrubinoff  this is what my widget screen looks like 

the element is grayed out.  Are you saying there is a way we can control the lifst of countries that show up?

[jeffrubinoff]

I am saying that with that configuration on the widget, I would expect you to see *only* the unused element values. I do not know why the Element field is blanked out, but the first thing I would try in your case is to also clear the Breakdown field on the widget. Then if you don't like the results, I would experiment with the *Fields to analyze* field on the relevant Text Analytics record. See Set up text analytics https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/performance-analytics/task...