Customer Satisfaction Survey report that is grouped by Incident Assignment Group

JC S_
Mega Guru

We are trying to generate a report of the customer satisfaction survey and we want the responses to be grouped by Incident Assignment Group. Is this possible?

1 ACCEPTED SOLUTION

Michael Fry1
Kilo Patron

Module: Survey Instances where State is complete contain the responses. You can add the Task field to this list, and dot.walk to any field on Task, like Assignment Group.


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3 REPLIES 3

Michael Fry1
Kilo Patron

Module: Survey Instances where State is complete contain the responses. You can add the Task field to this list, and dot.walk to any field on Task, like Assignment Group.


Thanks for this Michael!!!

If you are new like me to dot.walk, here is the documentation link

https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/navigation/reference/dot-walking-examples.html