I am trying to run a report that shows the total number of views for each KB article so we can determine which articles are the most used. The issue I'm having is that each version of the article shows up as a different line item, even if I'm using ...
Hi, We have requirement that user should be able to Export reports from dashboard which is OOB feature.However when we Save bar/trend type report from dashboard in PNG/JPEG format , the legends in the report are being cut off. Is there any option to ...
Dear All , i looking for created a report can show me during last 6 months when the incident be created i mean i wish i can have something like a calendar can show me between 7am to 11pm when is the time most of incident is created i don't have ad...
Hi everyone,the "OOTB Incident Premium Dashboard" tab features a "Process by Age" section. How can I display the diagram only for the selected time period?When I select "6-30 days," it should show only the diagram for that time frame. However, it goe...
Hi everoyne,I have run a historical data collection for the relative 12 months ago until the relative end 1 day ago. Now I changed the relative months ago to 6. I don't need the 12 months in the widget. But nothing has changed; it still has all the r...
Hi everyone,my question is whether this behavior in ServiceNow is standard or if I have set something incorrectly?Selected last 3 Month, but it display the current month record too. Here is my configuration:Yesterday, I created a historical snapshot ...
Hello, I need to pull a report of tickets which are about to breach and 75% of SLA time completed
I am creating the database view to Join problem task to problem to incident to SLA that can be reported on for things like: Problem task associated with disruptive incident has breach SLA.May I know how to achieve？
Hi Community, I'd like a help with this question: Description:I'm evaluating the plugin "ITSM Success Dashboard indicators".So after install/update the following plugins: ITSM Success Dashboard indicators, Performance Analytics, Performance Analytics...
Hi, I want to put NPS Score widget on the Digital portfolio management. As there are no build in indicators/breakdowns or indicator sources created for DPM, how to create these indicators/breakdowns or indicator sources which can be use to calculate...
I'm looking to share my experiences with Knowledge Demand Insights, and learn from others. One specific question I have is with the configuration. The first step is to configure & train the solution definitions. For the clustering definition, it runs...
Hi there, Is there anyway to create a filter for my dashboard to allow 1 pick to select many assignment groups? The use case is there are about 50 groups performing fulfillment. They are not related in a logical hierarchy but I'd like to be able to ...
This is default of system. Can I change instead search label to search dropdown list if type is choice list?
Hi forum members, I am currently setting up a dashboard to show stakeholders various tables, containing different types of configuration items in our cmdb. Each item belongs to a certain cost center. I want to set up a custom filter, that filters the...
Hi, I need to refer some data stored in tables (lets say weightage for metrics) in a formula indicator. FOr example- MTTR weightage is 50 and CSAT weightage is 50. I have this data stored in a custom table for easy reference and maintenance but want ...
