Does pa_viewer role consume license?
Hi All, I want to share a dasboard with some people who does not have a license in Servicenow. Can I use pa_viewer role for this? Thanks
Forum Posts
Report Title in dashboard
Hi all I need to know if it's possibile to change reports title for reports in a dashboard depending on Interactive filter value. Suppose we have a interactive filter on Status field and a report wich show Incident by status. My requirement is to sho...
Resolved! Interactive Filters on Dashboard
I have a dashboard with 2 tabs each containing a report. Again I have created 3 interactive filters and attached those same on each tab which should work on each report separately. On the first tab, the interactive filters seem to work perfectly fine...
How to hide (empty) in lists, reports, and dashboards
Hi. I have tried to hide (empty) from lists and keep running into the omit answers that does not solve this. In the following picture we have asset tags on only some assets and it´s confusing to our users that (empty) is shown so we want NOT to sh...
% Change month over month..
I am trying to create a similar report in PA that compares Current Month to Previous Months and provides a % difference. Similar to this.
Report for list of active users who don't have laptop asset
I have tried adding the related list condition (asset -> assigned to) & filter conditions (active is true, model category is laptop) but it is showing all the users who have laptop asset as well. Any alternate solutions
Resolved! How can I get dashboard utilization metrics? i.e. how many times was dashboard was accessed and who opened the dashboard.
Hi All - How can I view Dashboard Name, Run Date, Who Opened the dashboard are the main columns I'd be interested in reporting on. Thanks! Mark
Resolved! Report on change_request_metric table against Change Approval status
I have other reports built using the change_request_metric table, but I cannot figure this out. I need to report on all Changes that have the "Definition=Change Approval" and "Value=Authorize" but I need to get the actual TIME STAMP on when the chan...
Cascading Filters for location (cmn_table) Region -> State -> Name ?
Hi PA Community, I am looking for some guidance on how to set up Cascading Filters for location using cmn_location table. I want to be able to filter my dashboard by Region -> State -> Name I have referenced the Performance Analytics Office Hour vide...
hide catalog variables from reports
We have numerous catalog items where potentially personal identification information could be entered. We want to hide these fields not only from the request item (sc_item_req) and task (sc_task) in the variables section but we also want to prevent t...
Resolved! Very wrong Genius Search Result - What can I do??
Using the ootb Genius Search configuration and mostly ootb AI Search configuration as well (just Catalog Items + Knowledge). Since the Service Catalog is the primary use of our Portal, I have a slight boost setup for all catalog items and I'm also bo...
Can I modify Data table in reporting?
I want to add more columns in Data table so is it possible to modify data table? If so then how?
create a report and schedule it on every Monday & Wednesday
Hello team i have been assigned a task :-Create a report and schedule it on every Monday & Wednesday. tried client script but its not working, how to schedule it on Specific Days. Kindly help with this simple script. Thanks and Regards
Resolved! How to create a location map report of Catalog Tasks?
I am supporting an organization with offices spread across the United States, and am trying to create a visualized map of all open and assigned SCTASK tickets, mapped according to the location of the assigned individual. I've been successful with thi...
GET assignment groups history using REST API
Hi, I would like to get incident history using GET REST API. I've extracted a field like 'reassinged_count' gives me the count of the reassigned times for specific incident but is this possible to get the assignment group names? Example: INC12345 - ...
