Guys, I would like to create a report with SLA average time that spent per group, por example: "INC0001" SLA business elapsed time total was 8 hours, but I don't know with groups that time was spent. So, I need the information like that, the INC0001 ...
I am new at this and may have missed it. But I have not been able to see direction on how to create a new Palette. I see where the default shows where I can create a New Chart Color scheme or Create a New template but I am not sure what is the imp...
Hello all reporting and dashboard experts! We have a Built on Now application available in the ServiceNow Store and these scoped apps have some "limitions" on what should and should not be done when developing them and we've found dashboards to be a ...
I do not have the "Re Open" option for HR Cases and would like to report on how many times a case has been reopened or if it has been reopened at all. Is there a way to report how many cases have been reopened?
Hi,I'm an intern for an IT company and they have giving me the task to investigate the possibility to display data from a REST API (JSON) on a dashboard.Has anyone tried to do this?I tried getting data from a REST API(Outbound Rest Message) and makin...
Hello, I am very new to Performance Analytics and have been using a few OOTB packs that come with the tool to tailor my reporting to the teams I support.I have encountered an Issue whereby I am unable to get the Average Age of Open Incidents. My curr...
I've created a report for breached resolution SLA. I used the INCIDENT_SLA table and checking Has Breached IS True. We also use response SLA's as well. I can't find anywhere a Has Breached for response SLA's in this table. Can anyone guide me to th...
Hi Team, How could I change the color of the black and yellow lines to a different color that we want? We are using control chart Thanks
Please, is there anyway to get the business duration of a metric?
Hi, I'm building a pie-chart report where I have 1 main section (empty value) and few more sections (different values) like the following picture is showing: I would like to group those few more sections with different values into 1 section which I ...
Can I create and aging report using filters in Snow or is the report only generated using a script? if I can create an aging report using filters, how should I set up my filters?
Hello, I have been asked to report case aging in different bucket groupings, so I added 5 new buckets. My issue is I am getting 0 values on my workbench widget and the original bucket groupings are displaying as expected. How can I get my new bucke...
I need to schedule a report so that the text changes to " There is no data for this Weekend" if the report output does not have any data and the mail should trigger with the above text. If I select "Omit if no records" Option, the mail would not trig...
Hey Everyone! So my company just implemented the SLA's/OLA's into our Production Environment, and previously the way I was generating the Average Response/Resolution times for our Monthly/Quarterly reports, was to pull the data from ServiceNow in Exc...
Hello, I am new in Performance Analytics stuff, I have created a widget and showing on a dashboard and visualization i have select 'Stacked Column' which is showing data but if i change the visualization 'Column' then it show 'No Data to Display' me...
