We are trying to use Tags as a filter in an Indicator or Indicator Source, and we are getting an error message similar to that described in KB1001607:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1001607 Does this mean that ...
Hi Team, I want to use date filters like 'last fiscal year', 'next fiscalyear', etc.. after i created the fiscal calender those options are automatically coming in reports date filter under Schedule (like in attached 'Example Screenshot' image) But t...
Currently I am trying to show all incidents and have it grouped by SLA has breached. The issue with that is that it shows multiple SLAs for the same incident and the requirement for this task is that it shows each incident only one time and if it has...
Hello Community! I have implemented a calculated field on a table. The information of this field I want to get thru an API call on a database view. But I realised that the calculated field value is only updated when the form is loaded. Is there a way...
Subject: Error: Performance Analytics Data Collector Job: Fetched too many rows from indicator source.Description: while executing Data Collector job for Performance Analytics, we encountered error for indicator source (as below).- Fetched too many ...
All,I have a requirement to calculate CSAT score for each survey and then create month wise report for it.Can someone please guide on how to consolidate the score/response for each survey.Thanks in advance
Hey I have a report that flipped the data of the first column for some reason and I cant figure out why. I would like it to sort by the most recent date first I have tried using the Add sort field with no luck. Any idea what could have caused this or...
How to create PA report for open cases which are active in past date(Now Closed) for last 2 years?I tried collecting historic data but it is collecting same scores for every day.Please help to achieve this requirement.Thanks in advance.
Hi All, I have enabled show real time score for formula indicator still it is showing showing real time date. We want to showcase real time data for formula indicator. Kindly help me regarding this. Quick response will be much appreciated.Thanks in a...
Hello Team, I want to Pull a Report for the Agent Availability ( Available and Away AUX) on for AWS Chat agents. I want to know how many hours agents on Available state and Away state in a day. Please help me with the query which i need to use to...
Hello, I've been playing around with the new "inline editor" for dashboards and most of it seems really good. One issue that I've noticed so far, is that Filters do not seem to save the changes applied to them. For example, adding "Data" to filters w...
Good morning servicenow community.I need answers to questions and support with a situation.I'm trying to implement a small adjustment to my client's indicators that are monitored by Performance Analytics Workspace.Where I have the following scene:I h...
I would like to be able to see analytics with regard to the usage of ServiceNow reports, i.e. which reports are being viewed, who is viewing them, how often are the reports viewed etc.I am not able to find tables in which report analytics is stored
We have a widget that displays the results of 2 week sprints. Are there any tricks for modifying the x-axis labels to something more friendly like the date range? Or the sprint number would be awesome if I could map that in. Also, when I use all line...
Assumption: A ticket is re-assigned to multiple assignment groups before it is closed. I need to create a report that shows the amount of time a ticket is assigned to a given assignment group. What are the steps required to provide this info...