On a particular schedule report that run on daily 8:00 AM EST time. got an error in attached pdf in email "Error: Export failed using AVP servers". but the same scheduled report we execute manually using UI action button "Execute Now". So PDF was Del...
Hi, I want to create a pivot table report where table rows should be incident state and column should be incident year and table contains count against each state by year. I have tried giving state as row and column as created field. But it is taking...
I have a dashboard that has several reports built on it from the application and software model table. I have created reference interactive filters for the "Managed by" and "Assigned to" fields. These work great. I am now try to create an Inter...
I have a very specific requirement to show the past 13 months of Incident counts, ideally in a bar chart or trend line. Specifically: * Omit current month * Show full counts for prior 13 months * Will not require manual updates of filters every month...
Hi, I have many incident templates. I need to create a report based on those template. For Eg : Incident template name : " Login/Password Issue " Need to know how many incident tickets are created with this template. I couldn't find any field calle...
How do I create a report that will get me a MTTR (mean time to resolution) for Incident Tickets? Would be for one ServiceNow assignment bin and for tickets after a specific date.
Hi guys, I need your help here. I am trying to create a metric for the Self Service Catalog Task created by IT Portal that it was touched by my team. For Incident I have used: Table: Incident MetricDefinition is Assignment GroupContact Type: Self-Ser...
Is it possible to configure a dashboard custom interactive filter for different fields on same table? For instance if you have two reports based on the incident table on a dashboard, but you need to filter one by sys_created_on and the other by open...
Hello,I'm using the asmt_metric_result table for a report but the related list conditions is empty.Also, when I dotwalk the instance table whit Related Table 1, I do not have the possibilty to search for a record (it's a reference field). Do you know...
Hello dear community, I need help:I have this report showing closed incidents (last 12 months): When I select the incidents cancelled in May (as shown in the picture) I get the following result: As you can see in "Closed" all the incidents closed i...
Update to the similarity score threshold is less more ie. greater than 60% especially for contextual search capability on the platform since we are yet to leverage the workspace? because less provides values and more coverage while higher provides l...
Hi Everyone, I have created a report from the incident table that I want snc_internal users to be able to view. I've modified the report_view ACL in the incident table and added snc_internal role. I checked and snc_internal is also in some read ACLs ...
I create a lot of reports to track metrics, KPIs, etc. Up to now, I've been manually adding users who need to see the reports, one by one. But more and more people want to see these reports now and I'm struggling to keep up in editing the user base....
I want to calculate the lead/cycle times of projects in 2021 by creating a metric definition that shows a project's calculated time in a specific state field. Then I will add up the amount of the time the project began in work in progress until it wa...
Hi All, I am using the default similarity model for resolved incidents- when i run through all the SDLC i.e dev, test migration etc. I get the update set payload empty or not properly formatted. I have modified the filter condition and even taken off...
