Resolved! How is first call resolution measured by Service Now?
I would like to know if Service Now measure and tracks first call resolution? What metrics does it use to calculate this? And does this come out of the box?
Forum Posts
Setting a default dashboard for new ITIL users
When an user is granted with the ITIL role, their default homepage should be a custom dashboard.Is there a way to configure the default dashboard based on role ?We have the user preference module which can configure default dashboard for an individua...
Function Field 'Age' on Task table
I want to take advantage of the new function fields in Quebec to create an 'Age' field on the Task table which would provide reporting with the number of days old an active record is. The problem I am having is that I am unable to work out the correc...
How can we report on (Service Catalog) list collector variable values?
I'd like to report on the frequency that an individual value from a list collector is selected (for a catalog item request). The built-in reports don't seem like they're able to separate the selected values and report on them individually. For exampl...
Embed Dashboard URL to use on SharePoint
I have a requirement to display ServiceNow dashboard on SharePoint. I tried copying the URL of dashboard and see the message "This website doesn't support embedding using just the address. Try pasting the embed code instead.". How do I resolve this? ...
Report - List Type - Conditional Formatting
Is there a way to utilize conditional formatting for a report - list type? I understand that I can use the "Styles" area of the other types of reports but from what I can see it is very difficult to get the report out in the format i'd like otherwis...
Modify the Service Portal Report Widget to open records in the /sp/?id=ticket way
We're going to be upgrading to Jakarta in a couple weeks, which includes the new "Report" widget for the Service Portal that has people excited. However, in my sandbox instance (which is running Kingston Patch 1), when I open a record or list from a ...
Resolved! How to load data through excel for an existing table in App Studio
Dear all, Now I have an empty table called "Inquiry Result", I want to load the data through spreadsheet(excel). But in App Studio I can't find such feature for me:Also when I go into the Load Data module, I can't find my table So I am confused, wher...
Resolved! How do I find out which Dashboards are using an Interactive filter?
Hello community, well. like the title says... where can I see which Dashboards are using a specific Interactive filter? Is there a m2m table, that I've not been able to locate? thanks, Parker
Resolved! How to make choices in "choice list variable" visible based on the value of another variable field' in the same catalog item?
How to make choices in "choice list variable" visible based on the value of another variable field' in the same catalog item?
Replace by static value when NULL or Empty
Hello, i ´m doing some database views and i ´m dealing with a request that i don't know how to do it...The question is the following, Is possible to replace a NULL or Empty value from a field? Imagine the situation, the list of incidents sorted by gr...
Resolved! Interactive Filter / Multiple Tables
We have an interactive filter created with multiple tables referenced. This is working for all tables except the sc_task table. That seems to be affected by all fields for the interactive filter:I've tried to toggle on an off the "Apply to all tabl...
Interactive Filter on Requested Item Variables
Hi everyone, Would be possible to create an interactive filter for variables on requested items?We have a big dashboard for managers, one item I just put on this dashboard is a report of all requested items where catalog name is Service Catalog. I ...
Change dial color Upper limit and Lower limit
Hello, It seems by default that the color transition is set from red -> yellow -> green when a upper and lower limit is created. Is there a way to change the transition colors on a dial to something else? For example, if the number is less than 1, re...
Report of catalog item which are not requested since months
Hi All, We want a report of catalog items which are not being requested from last 6 months.. COuld some one help me, how to do this. Regards, Roopa
