In "Agent Workspace for HR Case Management" workspace, there is a default landing page named "Landing page default". I created a variant for it and created a new landing page. How can I apply this new landing page on the workspace?
Hi, We have a requirement to display some read-only reports to our customers who are external. I have worked on Dashboards via the Platform Analytics Workspace on VANCOUVER and have shared these. They can access the Platform Analytics Workspace but ...
Hi Help, Can the experts please help in generating a report in the following format: MonthCount of ItemsAverage Duration The report should show the count of Requested Items closed in a month and the average process...
I am trying to calculate the average of the below column using below indicator configuration but getting only 0 as result in score, dont know wht I am missing: Indicator : Please suggest , I want to display the results in seconds
Good Afternoon,I have been asked if it would be possible to build an MTTR report. However they are not looking to go from open to close. They are looking to go from the time the specific group was assigned. We do have a metric instance that tracks wh...
I want to create a dashboard with the score of duplicated CIs for specific tables: cmdb_ci_vm_instance, cmdb_ci_db_mssql_database, and cmdb_ci_db_mssql_instance and also a Trend of duplicates over time with Performance Analytics. Is it possible?We do...
Hi all, We are planing our migration to Tokyo. I am interested in promoting the Platform Analytics Workspace. We already have many reports and Dashboard existing in the Standard UI. Can we import / use then in this new Platform? Thanks for Your Help ...
In "Analytics center" in "Agent Workspace for HR Case Management", I can see only 6 dashboards even though there are over 150 dashboards in "pa_dashboards" table.Only 6 of these 150 dashboards are coming on the "Analytics center" in "Agent Workspace ...
How to report on incident table and check for certain keyswords in work notes field I cat find work notes column when I select incident on OOB report in ServiceNow
Hello, I want to create a trending report for projects that shows when a project goes from one overall health state to another (i.e. Green/Yellow/Red).
Hi,Our client has a dashboard with 3 tabs, the number of reports per tab is between 7 and 13. The tabs fully load by scrolling down to the last report in less than 40 seconds. The reports individually run in less than a few seconds. Roughly adding...
Hi I'm trying to get a report in SN where I would like to visualize number of open/active incidents (with some filter set) per month.I would like a bar chart where I get Mars, April, May, June in different bars.It means that one incident can occur in...
Hi all, Our company has some Metric Definitions around Incidents currently enabled in production - I believe these were enabled out of the box, so have been running for years. I am looking to have 3 additional Metric Definitions created/enabled arou...
Hi all, I have a requirement to build a reporting dashboard that has simple squares or cells coloured either green, amber or red based on a value provided. I am currently obtaining the values from Performance Analytics, and binding the stored value...
(Today in Vancouver. If not possible, interested in solutions in Washington or after) Hello,I need several widgets to display "personalised figures" (depending on user).For this, I setup the widgets with an Elements Filter as explained in the Person...
