I was referring to ServiceNow provided process document related to performance https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/workbook/instance-performance-maintenance.pdf At step 1 Review the System Diagnostic...
I am trying to understand: 1) I see users with viz_creator have the ability to share their dashboards and visualizations with roles. My concern is that this will create a situations where thousands for visualizations are shared with a large number of...
Hi All,I have a requirement to create a PA dashboard which has multiple dynamic filters to showcase the percentage of breached/total incident in it . Whether we can do this or not.Or we have any possibility to achieve this through reporting dashboar...
I am trying to figure out how to filter the list view displayed when clicking on a single score or other visual. right now it's giving me a much larger set of data with columns that are not applicable to want is needed for the dashboard I'm buildin...
Hi all, I have a Metric definition that stores historical assignment group of an incident. Now I want to create a report to see how many tickets have been assigned to a determinated group by month. My problem is that my client is only interested on o...
Hi to All,I would like to understand better, when we are using Active is true condition? If I'm looking for open incidents on this month do I need to give this condition? and additional do I need to choose also incident state is one of new(assigned,....
Hi there, We have a requirement for an aged incident report as a time series. So it would show lines for incidents less than 7 days old, between 7-14 days, between 14-30 days etc. over the last 2 or 3 years. We've tried setting this up in PA with lit...
I have followed all the instructions and can't get a word cloud to work. I setup the text analytics, make sure it's part of a job, make sure the job has text collection, but when I try to create a widget, there are no indicators to select. If I try...
Hello PA Community, In Platform Analytics Workspace I want to build a dashboard using the Technical Editor and then Certify it for divisional use. I want these dashboards pinned undre the Certified section for easy navigation for my end users. Issue ...
I need to develop a specific question for change requester to answer whenever they are submitting a change request. This question however, is customized and not OOTB field, can I make this question mandatory with a condition to limit to specific busi...
Where can we find a consolidated list/library of Out Of The Box PA widgets, dashboards and reports?
I want to build an indicator that shows the average time (days or hours) that demands are in each state. The purpose is to identify bottlenecks in the demand's flow. Performance Analytics only have indicators with the entire time (from start to end) ...
Hi there, We are looking to explore options for Reporting. In the past our team was using Tableau reports connecting to old applications. Now once we moved to ServiceNow we are looking for options and the native reports are not that great compared to...
Hi folks,I'm trying to display the uptime of our service for our customers in a Performance Analytics dashboard. I thought this would be relatively simple, but little did I know. Is there anybody who knows wether this is possible and if so, how to do...
I have created a database view that enables me to report on record producer variables using the question_answer and incident tables. That's working great, but I also need to be able to filter reports based on what record producer was used, so I was h...
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