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Adding a precent of total?

I am trying to display two different data sets over time and want to display the percent of one against the other.  For example, if I have the total number of tickets as a bar or spline chart, and then add a dataset of tickets that contain John.  I w...

John Felini by Tera Contributor
  • 1064 Views
  • 3 replies
  • 0 helpfuls

Resolved! Reporting on Count,Percentage

Hi All, I have the below requirement to be implemented on Reports : I tried creating DB views between the group table and the Incident table,but that did not helped me to calculate the count and the percentage. I need this report on a Excel List for...

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Abish by Mega Guru
  • 7609 Views
  • 6 replies
  • 2 helpfuls

OOTB roles

Hi, I need the list of different roles which comes out of the box with platform analytics workspace.  How can I fetch it? Thanks.

Resolved! Scheduled Report attachment is empty

Hi all, I have scheduled chat queue entry table report daily. Report has data but when it is being exported in scheduled report data is unavailable in excel. Can anyone please help me. Previously it was working fine. There was no changes done in the ...

Vikram3 by Tera Guru
  • 4115 Views
  • 4 replies
  • 5 helpfuls

Generate Report on INC

Critical INC Tickets are updated every business day.High INC Tickets are updated at least every two business daysShow the % of time for each of the categories above that all INC tickets in that category were updated in the periodCategoryNumber Create...

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