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Add new "week" definitions?

In Reporting, we have "This Week", "Last Week", and "Next Week" options available. Is there a way we would be able to add/create new custom "weeks" in addition to these options(e.g. "2 Weeks Ago", "5 Weeks Ago", ">8 Weeks Ago", etc.)?The desire is to...

SNOW_ThisLastNextWeek.png
RickFP22 by Tera Contributor
  • 642 Views
  • 1 replies
  • 0 helpfuls

Additional Conditions not Working - Automated Indicator

Hi All,  Brand new to PA and I am obviously doing something basic wrong here, but i cant get the Additional conditions to work on a simple Automated Indicator. I am doing a basic indicator based off of the Cases.Resolved source. When i add the condit...

IanK1 by Kilo Explorer
  • 2209 Views
  • 4 replies
  • 0 helpfuls

Report View ACLs

I am currently trying to analyse my Report ACLs between my Dev and Prod instances.i have one group of users that can see the reports in one but not in the other.the report are identicalthey have the same roles and groups attached to their profilesi h...

Ross Walker by Tera Contributor
  • 766 Views
  • 1 replies
  • 0 helpfuls

reports are showing incorrect value

Hi all, I have a problem wherein in the report in the dashboard shows 0 record but if I use the interactive filter it now shows 2 records. I have a report that has a dataset. What could be the cause of this issue? Thanks!

oww15 by Tera Contributor
  • 797 Views
  • 2 replies
  • 0 helpfuls

Incidents open at the top of the hour

we have a requirement of showing the # of critical incidents open at the top of the hour and trend them through out the day. As an example - Let's assume there are 5 (critical tickets open at mid night) and then later in the day there are tickets get...

Resolved! CEO Dashboard

A newer executive level view dashboard named "CEO Dashboard" was presented by Bill McDermott at the Vegas Knowledge conference last week, and I'm wondering how to access this dashboard? Anyone know? Thank-you!

Service Operation Workspace - Analytics table

Hello Community!We just introduce Service Operation Workspace into our ServiceNow features and I want to know if there is any database table in ServiceNow that tracks the statistics of this tool. For example, how many times is used by an user. Thank ...

AdrianSnow by Tera Contributor
  • 603 Views
  • 2 replies
  • 0 helpfuls

Sorting a Group By Field in Report

Hi, When creating a List type report, you will have the option to Group by a field. Once chosen, your data will be grouped by that field. The list report will show the data grouped by the field chosen, however the order of the grouped by field cannot...

baraka by Tera Contributor
  • 8787 Views
  • 7 replies
  • 6 helpfuls
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