Dasboard - Analytics - SLA Trend for past 6 month in with sucess and failure percentage

shujaabbas
Tera Contributor

I am trying  to create below report , does anyone have done this in analytics platform .

 

SLA Trend for past 6 month in with sucess and failure percentage

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @shujaabbas 

 

Create a trend type report - Group by SLA Definition - Target on the "task_sla" table as below.

You have different options to play around here - you can set/apply conditions on the condition builder as well to filter the data.

 

DrAtulGLNG_0-1762267299872.png

 

cc: @Hemanth M 

 

 

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Regards

Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer

LinkedIn: https://www.linkedin.com/in/dratulgrover

YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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shujaabbas
Tera Contributor

Dear @Dr Atul G- LNG , 

 

Thanks for the promt reply , the option that you are referring to is from the normal dashbaord OR Platform Analytic dashboard .

if need %age then use PA else normal dahsboard.

****************************************************************************************

Regards

Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer

LinkedIn: https://www.linkedin.com/in/dratulgrover

YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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