Dashboard filter bug when changing tabs

[Felipe365]

Hello everyone,

I have created a dashboard in Platform Analytics made out of four tabs. I have a global filter above the tabs that applies to all of the indicators in the dashboard. In two of these tabs, I have some formula indicators with breakdowns that are followed by the filter. The filter works fine but when I filter and change tabs within my dashboard, the list visualizations seem to 'disappear', this also happens when I go back to the first page and look at the list visualizations. Have anyone experienced this issue?

I have also tried spliting the filter and having one specific filter for the formula indicator inside the tabs and the global filter for the other visualizations. However, it seems the functionality has slightly changed but still not working the way it is expected. When I filter using the formula indicator filter and change tabs, the lists from other tabs seem work fine, but when I navigate to the first page with the formula filter, the list visualizations seem to disappear until I clear the filter! In this case, the formula indicator filter isn't configured to filter the information on the other data visualization so I don't know why this is happening.

Any help is appreciated.

Regards,

Felipe

[Matthew_13]

Hi Buddy,

Yes — a few of us have run into this with Platform Analytics dashboards. It usually shows up when you combine global filters formula indicators with breakdowns, and list visualizations across multiple tabs.

What’s happening is the filter state is being carried between tabs, but the list visualizations dont always re-resolve correctly when a formula indicator is involved. So the list isn’t actually deleted — it just ends up with no data to display until the filter is cleared or refreshed.

The fact that:

• it works until you switch tabs

• comes back when you clear the filter

• behaves differently with a local vs global filter

all points to how PA is handling the filter context, not a misconfiguration on your side.

A couple things to check that sometimes help:

• Make sure the field used in the global filter exists in the data source behind every visualization on every tab.

• Confirm the breakdown used by the formula indicators is also supported by the list visualizations.

• If possible, avoid driving lists off formula indicators — they’re more stable when tied to base indicators.

This is a pretty common behavior with multi-tab PA dashboards, especially when formulas are involved.

@Felipe365 - If help u answer; Please mark Solution Accepted and Thumbs Up

[KB]

Possible caching issue and need to try out with Platform Analytics plugin version 7.2.2 or greater