Dashboard freezes during loading

[Ashwin]

Hi Team, 

I have a user facing an issue with Dashboards. We're currently in Australia Patch 3. 
There's a custom dashboard created and utilized by multiple users. Only 1 of them has the loading error. 

He do not have any role issue, he can view them and loads fine but this freezing issue occurs intermittently. 
Sometime, when he refreshes, the dashboard freeze. 

1. This issue exist in different browser and incognito. 
2. No extension added to browser.
3. When impersonated, it works fine. Same for other users who can access the same dashboard.

4. Cleared cache, still the same issue. 
5. I do not see 'par_dashboard_cache' table, thus not able to move forward with cache clearing in dashboard.

6. Interestingly, the dashboard did not freeze when the dev tools are opened, I tried multiple times.

If anyone has any idea on this, kindly do let me know. Appreciate any help. TIA. 
 

[Ashwin]

@DLHill  & @Hemanth M ,

Thank you guys for inputs, its been really helpful. I just got an update - I asked the user to login to servicenow from another laptop. And YES IT WORKS.

I can conclude its localized issue on the laptop. I asked him to try closing all apps and open only this dashboard. He said it's still stuck not sure (I couldn't verify). Appreciate for helping me out, is there any suggestion you could think of with this news??? (I know I'm asking too much rn, sorry).

[Hemanth M]

Hi @Ashwin  ,

just to be sure, can you give user the impersonator role and asked him to impersonate other user who has access to this dashboard and see if its the same issue - this would give clarity around use with laptop vs user profile.

[Ashwin]

Hi @Hemanth M , 

Sure, that makes sense. Let me check with the user and see if he's having impersonator role and check. 

Thank you,
Ashwin