Dashboard Report Column Missing

[Zach N]

Hello Everyone!

I'm having a bit of a strange issue. I have created a dashboard for Vulnerability Response in which we use to track vulnerabilities. On this dashboard I have a report named Active Vulnerabilities which shows all open vulnerabilities (active records) in the platform.

I added a new column to this report, Last Found (Out of the box). On the dashboard report, I can see this field (admin), and so can other users that have access to the dashboard and report. However, I have one user where the new column will not appear for them. Other users with the exact same permissions can see it, but this person can't. Oddly, I'm able to recreate this issue by impersonating the user, so this makes me think it is Server side, and NOT Brower side.

Something else to note: If the user views the report in the reporting application, they see the column just fine. The issue is only when viewing the report on the dashboard.

Things I've tried:

• Flushed Cache (with cache.do)
• Deleted Report View records under System UI > Views
• Changed users homepage settings from Dashboard, to Homepage, and back to Dashboard
• Removed and re-added the report to the dashboard

Any ideas on how to fix this?

[Bill Claman · Accepted solution]

for anyone looking at this due to similar scenario, check if there is anything in the "additional group by".  We had something similar but all column headers were missing. It turned out to be because they were using a title and there were a few fields selected in the additional group by even though there was not anything selected as group by. Once those were removed, the headers appeared.

[user8928938913]

When you impersonate the user, have a look at their current Favorites (i.e. - if they have that report in question saved as a favorite). Once you've located the report, modify the columns accordingly and save. When you look at the Dashboard now, you should see the missing column appear (or remove if you're trying to remove).

[Bill Claman · Accepted solution]

for anyone looking at this due to similar scenario, check if there is anything in the "additional group by".  We had something similar but all column headers were missing. It turned out to be because they were using a title and there were a few fields selected in the additional group by even though there was not anything selected as group by. Once those were removed, the headers appeared.

[lochuynh33]

Thanks for your help.
You rock 😍

[Zach N · Accepted solution]

Thanks to everyone that replied and tried to help with this issue! I ended up contacting support about this, and they were able to help resolve the issue.

Similar to what Bill Claman described (Thanks Bill!), our particular issue occurred because we use Group By on our report.

When you group by a specific column/field, you can select the grouping (Show just this group) to view a filtered list but still within the report view. If a user adds or removes columns on this filtered list, it will impact the entire report, and they won't see any columns added or removed. They've essentially "personalized" the entire report.

To fix this, impersonate (or direct) the user to the report in question, and select one of the grouped columns. In the filtered view, personalize the list and click Reset to column defaults. They should start to see all future updates to the report after this.

Hope that helps anyone coming across this issue! See attached for some additional info.

[Learn SNOW]

First check if there is atleast one column in the Group By. Then only add the columns for the Additonal Group by. With out any column in the Group by and set to none , can cause this issue