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Dashboard scorecard not visible to users, but list report is visible

tejaslakhan
Mega Contributor

Hi Community,

I have created a dashboard and shared it with a group.

When I impersonate a user from that group:

  • The user can see the List report
  • The user cannot see the Scorecard
  • Both reports are based on the same table

The dashboard itself is accessible to the user.

What could cause the Scorecard to be unavailable while the List report from the same table is visible?

Is there any separate permission, ACL, role, or sharing configuration required for Scorecard reports?

Thanks!

3 REPLIES 3

Dr Atul - LNG
Tera Patron

any screenshot? @tejaslakhan 

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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List view SS as Admin:

tejaslakhan_0-1791969406119.png

Score Card SS as Admin:

tejaslakhan_1-1791969466691.png

SS where user able to see the list view but unable to see the scorecard.

tejaslakhan_2-1791969537877.png

 

 

I did debug the issue and found that it is because of the ACL.
ACL - SS

tejaslakhan_3-1791969688978.png

 


 but I don't want to give Admin access to the group of people who is going to use this dashboard.