Data in a dashboard's report are not visible.

[Smith Johnson]

Hello all,

I have a dashboard that contains a report widget. This report is related to incident table. 

The user has access to the dashboard, but can not see the actual data of the report.

Does the user need to have access to the incident table? If so, do I need to create an ACL read rule for incident table with the user's role?

What I am doing wrong?Any ideas?

Thank you in advance.

[Ankur Bawiskar]

@Smith Johnson 

This is the OOB Query business rule.

https://instanceName.service-now.com/nav_to.do?uri=sys_script.do?sys_id=2bc2f9b1c0a801640199f9eb0067326e

OOB users with itil and sn_incident_read role can see incident table data

Also try adding the required role to this OOB Table level READ ACL and then check

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=be7ff3d1870033000e56d61e36cb0b5b

Regards
Ankur

[Ankur Bawiskar]

@Smith Johnson 

Any update on this thread?

Regards
Ankur

[Smith Johnson]

The dashboard is still invisible to external users.

How can I deal with it?

Its really important for me to set a dashboard visible to external users.

Seems that PA widget does not serve my requirements, thus I want to make a dashboard visible to external users.

[Ankur Bawiskar]

@Smith Johnson 

Any update on this thread?

Regards
Ankur

[Smith Johnson]

Hey Ankur,

I want to make a dashboard visible to external users, but seems that I cannot make it work.

Actually I don't want to use reports on service portal as proposed.

My reqiuirement is to make a dashboard visible to an external user.

Any ideas??