Data in a dashboard's report are not visible.

[Smith Johnson]

Hello all,

I have a dashboard that contains a report widget. This report is related to incident table. 

The user has access to the dashboard, but can not see the actual data of the report.

Does the user need to have access to the incident table? If so, do I need to create an ACL read rule for incident table with the user's role?

What I am doing wrong?Any ideas?

Thank you in advance.

[Ankur Bawiskar]

@Smith Johnson 

please use the following article and try the solution proposed:

Published report on service portal report widget not working for external users (snc_external) "Secu...

Regards
Ankur

[ayush512]

Hi Ankur, 

The post is already 2 years old, but the above link helped me solve the issue for external role. Thanks for posting.

Do you mind sharing any workaround for the another issue about the 'Group by' field in the 'Configure' section of the 'create a report' page is not getting populated with any value and come up as disabled/empty (looks like the external role user dont have access to something)?

Thanks,

Ayush

[Smith Johnson]

Here is my issue. The following is what I can see:

and here is what the user with snc_external role, sees:

The table that I use is the incident table. What am I doing wrong?

[mr18]

you have to give  table level read role to snc_external users for incident table and share the dashboard with users having snc_external  role.

[Smith Johnson]

Unfortunately, this approach is not working!!