Data visualization issues in dashboards

SD2024
Tera Expert

I have some issues with data visualizations in dashboards:

1. I created a dashboard which contains saved data visualizations from the library. In the dashboard I click on one of the data visualisations and go to Edit in designer. After I modify and save the dv, the changes are not reflected in the dashboard. The only way I can see the changes is to remove the dv and add it again. Note: I have not made any changes in the dv configuration within the dashboard itself.

 

 

2. If I make changes in the configuration of a dv from within the dashboard, I get prompted to saved to the library or only to the dashboard - this screen seems to often get stuck after I have selected to save to the library and it does not allow me to proceed, so that is why I am using Edit in designer.

 

Has anyone else had similar issues or am I not using the functions corretly?

2 REPLIES 2

Mark Manders
Mega Patron

Can you do a hard refresh after saving the report in your first way of working? Workspaces are the worst when it comes to caching. So a cache.do may even be necessary. If that doesn't resolve it, you should really create a case with NowSupport.

Your second wow is not something I have seen before. When I get prompted to save to the library, it just does, but I have to say that I only have done that a few times and on different instances. Maybe it gets stuck after doing it several times. As PAE is still in full development, I would report this to Support as well, so they can check it out.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Bhuvan
Tera Sage

@SD2024 

 

If you have placed saved visualizations in the dashboards, recommendation is to go to DV and edit the component there. It will automatically reflect the changes in the dashboard or you can refresh the dashboard to reflect the changes.

 

I have tried this scenario in PDI and is working fine when saved visualization placed in the Dashboard was edited from Platform Analytics -> Library -> Data Visualizations.

 

Issue you are facing could be potentially due to below,

 

https://www.servicenow.com/community/platform-analytics-forum/saving-filter-in-a-dashboards-to-the-l...

 

Thanks,

Bhuvan