Data Visualizations ONLY load if user has elevated access

rachelconstanti · ‎12-11-2025

Good afternoon,
I just migrated (non-prod instance) to Platform Analytics/Data Visualization.

The dashboards and reports all converted but when an ITIL user tries to access a Data Visualization (one that was created by that person and/or shared with that person, it doesn't load. I just get a spinning blue circle.

Anyone have any suggestions on how to resolve this?
Thank you,

Rachel

rachelconstanti · ‎12-15-2025

@Ankur Bawiskar @Dr Atul G- LNG

ServiceNow proposed solution is to grant users the 'ui_builder_admin' role. This 'resolves' the issue however this is not ideal.

Most Probable Cause: Platform Anayltics Data Visualizations utilize components from sys_ux_macroponent, which requires the role ui_builder_admin according to the following ACL:

/now/nav/ui/classic/params/target/sys_security_acl.do%3Fsys_id%3D5db20995533000109d28ddeeff7b1231

That acl is 'read-only based on its protection policy.'

So I created a new ACL and granted the ITIL role access.

View solution in original post

Dr Atul G- LNG · ‎12-11-2025

Hi @rachelconstanti

Try to repair the DV plugin once if, still issue log a now support case.

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Ankur Bawiskar · ‎12-11-2025

@rachelconstanti

seems some ACL or permission issue

While loading dashboard, all the widgets flicker and show a spinner but none of them load resulting ...

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

rachelconstanti · ‎12-15-2025

@Ankur Bawiskar @Dr Atul G- LNG

Thank you both for the suggestions - I have tried these but they did not resolve the issue. I just opened a case with ServiceNow.

Best,

Rachel

Ankur Bawiskar · ‎12-15-2025

@rachelconstanti

keep us posted on this

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader