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Data Visualizations ONLY load if user has elevated access

rachelconstanti
Mega Sage

29m ago

Good afternoon,
I just migrated (non-prod instance) to Platform Analytics/Data Visualization. 

The dashboards and reports all converted but when an ITIL user tries to access a Data Visualization (one that was created by that person and/or shared with that person, it doesn't load.  I just get a spinning blue circle.

Anyone have any suggestions on how to resolve this?
Thank you,

Rachel

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Dr Atul G- LNG
Tera Patron
Tera Patron

25m ago

Hi @rachelconstanti 

 

Try to repair the DV plugin once if, still issue log a now support case.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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