Data Visualizations ONLY load if user has elevated access

[rachelconstanti]

Good afternoon,
I just migrated (non-prod instance) to Platform Analytics/Data Visualization. 

The dashboards and reports all converted but when an ITIL user tries to access a Data Visualization (one that was created by that person and/or shared with that person, it doesn't load.  I just get a spinning blue circle.

Anyone have any suggestions on how to resolve this?
Thank you,

Rachel

[Dr Atul G- LNG]

Hi @rachelconstanti 

Try to repair the DV plugin once if, still issue log a now support case.

[Ankur Bawiskar]

@rachelconstanti 

seems some ACL or permission issue

While loading dashboard, all the widgets flicker and show a spinner but none of them load resulting ... 

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[rachelconstanti]

@Ankur Bawiskar @Dr Atul G- LNG  

Thank you both for the suggestions - I have tried these but they did not resolve the issue.  I just opened a case with ServiceNow.

Best,

Rachel

[Ankur Bawiskar]

@rachelconstanti 

keep us posted on this