Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Data Visualizations ONLY load if user has elevated access

rachelconstanti
Mega Sage

17m ago

Good afternoon,
I just migrated (non-prod instance) to Platform Analytics/Data Visualization. 

The dashboards and reports all converted but when an ITIL user tries to access a Data Visualization (one that was created by that person and/or shared with that person, it doesn't load.  I just get a spinning blue circle.

Anyone have any suggestions on how to resolve this?
Thank you,

Rachel

0 Helpfuls
  • 13 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

13m ago

Hi @rachelconstanti 

 

Try to repair the DV plugin once if, still issue log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls