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12-11-2025 02:22 PM
Good afternoon,
I just migrated (non-prod instance) to Platform Analytics/Data Visualization.
The dashboards and reports all converted but when an ITIL user tries to access a Data Visualization (one that was created by that person and/or shared with that person, it doesn't load. I just get a spinning blue circle.
Anyone have any suggestions on how to resolve this?
Thank you,
Rachel
Solved! Go to Solution.
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12-15-2025 10:54 AM - edited 12-17-2025 05:25 AM
@Ankur Bawiskar @Dr Atul G- LNG
ServiceNow proposed solution is to grant users the 'ui_builder_admin' role. This 'resolves' the issue however this is not ideal.
Most Probable Cause: Platform Anayltics Data Visualizations utilize components from sys_ux_macroponent, which requires the role ui_builder_admin according to the following ACL:
/now/nav/ui/classic/params/target/sys_security_acl.do%3Fsys_id%3D5db20995533000109d28ddeeff7b1231
That acl is 'read-only based on its protection policy.'
So I created a new ACL and granted the ITIL role access.
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12-15-2025 10:54 AM - edited 12-17-2025 05:25 AM
@Ankur Bawiskar @Dr Atul G- LNG
ServiceNow proposed solution is to grant users the 'ui_builder_admin' role. This 'resolves' the issue however this is not ideal.
Most Probable Cause: Platform Anayltics Data Visualizations utilize components from sys_ux_macroponent, which requires the role ui_builder_admin according to the following ACL:
/now/nav/ui/classic/params/target/sys_security_acl.do%3Fsys_id%3D5db20995533000109d28ddeeff7b1231
That acl is 'read-only based on its protection policy.'
So I created a new ACL and granted the ITIL role access.
