Disable the Benchmark module?

[geoffluk]

We're about to upgrade our instances to Kingston (from Istanbul) and noticed in our test instance the Benchmark module.

As great as Benchmarks might be overall, we have specific privacy laws that currently prevent us from opting in/enrolling into the program as we do not know yet what information is transmitted. (If we can confirm what is transmitted is safely scrubbed of all data that we're restricted from displaying, then we may consider opting in).

There are 3 plugins:

• Benchmark Client
• Benchmark Common
• Benchmarks Spoke

Before we uninstalled the plugins we tried to remove the "sn_bm_client.benchmark_data_viewer" role from the "itil" role, to no avail. There is a message in the Benchmarks Edit Application form saying "This record is in the Benchmark Client application and cannot be edited. The installed application 'Benchmark Client' is private", which effectively means "hands off".

We wanted to effectively hide the module/application from our end users as they have no need for it, and so we wanted to apply the "admin" role to the entire Benchmark module.

Our ask is if there is a better way to disable the module other than uninstalling the 3 plugins? In a test instance we uninstalled all 3 plugins and it seems to have safely removed it altogether. But surely there must be a way to hide the Benchmark module to all users without the "admin" role?

[rrataj]

you should not manipulate ootb roles, 

while the Benchmark plugin installs it adds the role to ITIL role, 

so during uninstallation it also removes the benchmark  role from ITIL.

The more customization you do to your instance the more issues you will face

as Servicenow will try to not affect your changes, so upgrades will be skipped by default.

[Rajjjj]

HI, even i am facing the same issue.

how did you solve it. i want to add admin role to the benchmark application. as your know it will be i the read only state.

How do i go about this.

[geoffluk]

Hi Rajashekar,

Please see my response to Alex, above. We disabled the plugins, and it "solved" our issue.

[Rajjjj]

Hi geoffluk,

Thanks for the solution, it helps. 

Just to know.

Is there any other solution rather then uninstall the plugins.

Thank you. 

[Scott43]

ServiceNow HI have a Known Error listed for this.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0682425

This has steps and two update sets attached to resolve the issue.

This has fixed our issue with ITIL users (although other users with itil_admin still see the benchmark menu item).

Hope this helps.