Display custom label in Report

Gowtham Kodali
Tera Contributor

Hi,

I have created a report on task_sla table and grouped by Has Breached(it contains True and False values)  , In the report it is displaying  'true' or 'false '  is there any possiblity to modify this text

Like replacing True- with Breached Ticket and

False - with Not Breached Ticket 

 find_real_file.png

6 REPLIES 6

Jaspal Singh
Mega Patron
Mega Patron

Hi Gowtham,

 

Can you do below.

1. Report >> Administration >> Report Ranges

2. Create 2 new entries as below.

find_real_file.png

3. Additionally, you can refer link for a check.

Community Alums
Not applicable

Hi,

1) I created a new choice field with two choices (values 1 and 0). You can choose the label name that you need for your report.

2) I wrote a Fix script to populate my new field with the values of the has-breached field.

3) I wrote a scheduled script using the same code as I used in the fix script, so that that my new field is daily populated with the current state of the has-breached field.

4) I used the new field to run the report and it works.

 

--> I'm sure this is not the best-practice approach, but it works. I couldn't find out yet where the has-breached field is being populated. If this were clear, I guess you could also populate your new field directly there. But then again, maybe this is not best-practice either.

 

 

 

 

 

In step 3, instead of using a Scheduled Script, maybe it would be better to use a Business Rule on update/insert, with the condition that has-breached changes, that updates your field value accordingly. This has the upside of always having the value of your field up-to-date.

Adam Stout
ServiceNow Employee
ServiceNow Employee

You might be able to do this with multiple data sets each with its own label.  This is not ideal, but you would easy to do.