Enable External Users to access Dashboards from Portal

[sapnanagara]

Hi Experts,

We have a requirement of showing dashboards with interactive filters in Customer Service portal for Customers with ‘snc_external’ role.

We cannot use iFrames and use the dashboard link in portal as we get ‘403: You do not have permission to access this page’ error. 

I went through this External Access to Experience Pages with PAR Dashboards . But this involves a lot of OOB ACL changes for which we will not get approvals from our platform maintainance team. 

Is there any way to achieve this without changing ACLs? 

Is there any alternative approach to achieve this ?

Thanks,

Sapna B N 

[Mark Manders]

You can share it with the role, so the issue isn't in the accessibility of the dashboard. Your challenge is with access to the data (a report will only show the data a user has access to). And you mentioning that the platform team won't permit adding ACLs for this, you will first need to create the use case in a way that they do permit those users that (read) access. 

If it's just them not wanting to do the work, your use case is easy: this is the requirement, so fix it. If it's a security concern, you may need more backing from the business. But one way or another, to get the dashboard working for external users, ACLs need to be created/updated.