Error mapping fields in custom kb templates for AI Search

[Kristin J]

Hello there!

While configuring index sources for AI Search, I'm having trouble with our custom knowledge article templates. We have a custom How-to template, which has multiple fields. When mapping the fields, I am following the pattern of the OOB templates, mapping relevant fields to "text". 

The first field I add works fine, but the second gives me an error: 'text' already mapped

The oob templates have more than one field mapped to text, so I'm not sure what I'm missing here. Any advice is appreciated, thank you!

Cheers,

Kristin

[dany1]

I ran into a similar issue with custom templates which needed to be mapped to enable kb articles from those custom sources to show up on portal search results. For each custom source, I mapped the field 'text' to value 'text and kept attribute at map_to_raw. I reindexed the knowledge table afterwards and my missing kb articles showed up in search results. See attached screenshot

[Kristin J]

Thank you so much for replying. I will look this over and see if I can do the same!

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB1007082 for more information.

[Erin Black]

I'm also running into this problem but the knowledge article linked just redirects me to https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/ai-search/concep...,which doesn't have a resolution. Is there an updated link?