I have a breakdown dashboard set up to use Assignment Group as the breakdown. I've created several widgets that are set to use this breakdown, and most work fine. A few do not work and I'm not sure why. One's an OOTB time widget (Average resolution t...
I'm trying to build a script to use a breakdown. I've reached out to the community and SN before regarding this but it still isn't working as expected. The breakdown should be coming from a glide list's related field. The structure of the data goes c...
Hello Team, Need help to add one field in the aggregate Average filed.I need to create an indicator with average business elapsed time.However i am not getting the aggregate field "Business elapsed time" to calculate the average. If i take the facts ...
Hello, I am trying to add a interactive filter to the top of a dashboard that contains reports that pull from the asmt_metric_result table. I wanted the filter to be a choice list pulling from metric.type . This is not working! I get the error messa...
Dear SN Community,We have a survey with a "Yes/No" question.I would like to create a report showing a pie chart with the percentage of Yes and No answers.So I would create a report on the asmt_metric_result table, filter on the records and "group by"...
I have several SLA Definitions to capture turnaround times with my process. I know need to link this to my PA dashboard but I'm unsure how to set up the Indicator Source. I used the SLA task table and conditioned it but it's not bring back results. D...
Hello, We have a requirement where we need to pull a report of all users how much time user spent on tickets on table like Incident, Problem. I can use OOB Metric instance for user record but how to set for Problem table ??? Please help me on thi...
Hello team, We are promoting the usage of Dashboards among the teams that are using our ServiceNow instance. Our users are having just ITIL role and not additional report roles. The issue we are having is that they may create a Dashboard and share it...
Since Dashboard was introduced on Jakarta, we had a problem on the reporting widget titles. Before it uses the Reporting Title Value now it uses the report name value. How can we force the dashboards to use the Reporting title value again? Report NAM...
Hi, Is it possible to change the indicator type of a donut or semi donut chart report to display ONLY by percentage and not count? See my example below. Any help would be great!. Thanks
Hi,I have created a dashboard in performance analytic, on that dashboard there is a widget created based on UI page. After linking to menu item, some of end users are not able to see the dashboard even if they present in access group. It says, "You d...
Hello, I am have created an indicator to get a total count of users. The table has a lot of users appearing multiple times. So I need to do a count distinct to get a total count of unique "user_name" records. I am not that proficient in Javascript ye...
I have an PA indicator (number of open incidents) which is collected daily. I have to present a graph (PA widget) to show the number of open incidents at the end of the week (or end of month). Can a (new) time series establish it or do I have to crea...
I am trying to give a few trusted teammates that ability to edit and publish reports within our instance. What Role do I need to give them? They have the ITIL role already. https://docs.servicenow.com/bundle/helsinki-performance-analytics-and-reporti...
HI, I've come across an issue where one of my users who has ITIL and report_group roles has published a report and shared it with a named group as well as put them in the user's slush bucket. She says that when they click on the link they only see th...
