Hi All,We need to create a report showing the top 5 assignment groups based on number of incidents assigned to them. How can we achieve this?There is a field called max number of groups, but it has options has 10,15,20 with a default value of 12. Can...
Hi,Please help me to hide 'New Dashboard' option for pa_viewer role,
Hello Everyone,I created PA Dashboard and i added to pages under Homepage Admin and given write & Read roles to ADMIN. I check the Selectable check box true now i can see the Dashboard but unable to view any widgets.One thing i can see is Related fie...
We've been asked to add a condition to allow users to filter a report based on a relative # of weeks. For example, report on all incidents created during the previous 4 weeks (not including the current week). They want it to behave similar to the...
Hi,I had created import set in service now which i created table and load data through JDBC connection.Now in the source new fields are added so those new fields i need to add in my import set table.Below question i have:-1) while adding new fields i...
What are some common IT Operations KPIs that you track? Which do you find to be the most useful?
Can you have a script for a breakdown mapping return multiple SYS_IDs? I have a use case where we want to breakdown incident indicators by the affected services (calculated by the associated CI). This data is already being collected in a custom table...
Hello,I am trying to create a Choice List type interactive filter that will apply to multiple reports that use different tables. this would allow a user on the dashboard to select the Recovery Tier of a Service (u_recovery_tier) and then update all...
Hello Everyone,We have a change the size of the widget in out ITIL Homepage dashboard. My Bar report width is big when i click on edit widget i can see an option to change the Title size which by default it was 10 i change is 8 and i have height PX b...
When I collect data by using a daily job and a montly indicator the values for score_start and score_end are based on the first day of the month and the last day of the month.How can I use the day for wich the data is collected..excamplejob collects ...
Hi ,<this is a repeat question as previously i could not find any relevant help with How to get embedded list/relationship in reports column >I can see a report on task that shows relationship/ embedded list in the available field columns.Please fi...
Hi, Hoping someone can assist please. I'm looking to run a report depicting the total number of incident tickets that are open at 8:00 EDT daily. The idea is to see a trend of how many tickets were opened the day before yesterday, yesterday, today an...
Hi guys, we are interested in developing a machine learning algorithm that can auto assign the incidents to the correct groups/teams. I see this: https://hi.service-now.com/kb_view.do?sysparm_article=KB0597625 Where can we start?
Hello all,I'm very new to PA, so my apologies if this is an ignorant question. I am trying to add a Score widget to my dashboard showing the number of Open Change records each day. Behind this score widget I have an Automated Indicator "Number of Ope...
Good afternoon community,I am configuring a scheduled data collection job in PA, to collect during the day results, and have the job running every 15 minutes to keep a particular dashboard up to date. I am trying to have this run only during business...