This doesn't seem like it should be that difficult but I can't get it to work. I have a SC Task duration metric but reporting wise I can't filter it down to assignment group and item. So I tried the sc task table directly and there is no OoB calculat...
We have a custom field in the incident table to flag if the incident a backlog ticket.To track the number of backlog ticket, we have created an indicator to track the number of Backlogs is True at the end of every day (23:59:59)Issue:Whenever the dat...
Hi all, I am trying to create an Interactive Filter that would filter all incident tickets by those which I(dynamic) am on the watch lists for the ticket in question. Now if I were asked to construct this my initial thought would be: Field Type: Refe...
Is it possible to create Trend report for Pivot table? I want to create a Pivot Report for all the incidents Opened this month or year. I know chart is available but didn't find anything for pivot?
Hi, I am currently working on a Performance Analytics - CMDB Dashboard, I have the roles of itil, asset and admin (and some more), so in general I think I should be able to do everything,I have activated and executed the CMDB Health Dashboard Sched...
Hi ,Schedule reporting is not triggering. The error shows SMTPSender: no recipients, email send ignored.We have scheduled some reports and until Saturday notification got triggered. In Email addresses field I have given email id's with semicolon as s...
Hello all,I am trying to create a widget on PA, which measures the number of incident tickets inflow to a certain assignment group. As a ticket might get reassigned to different assignment groups few times before resolved, I will need to get the numb...
Our 24/7 Servicedesk is divided into 3 8 hour shifts.8AM - 4PM4PM- MidnightMidnight - 8AMI want to create a report to see how many tickets are created in each of those different shifts for the last week/month. After going through some articles, it ...
Is there a way to see all available out of the box KPIs for all applications?
In the reporting , there is one "Incident_SLA" reportThe legend displays Several icons:"same day"- "2 days"- "2-5 days"...Is it possible to modify the legend so that only 3 icons are displayed:-"Same Day"- "3 Days"and -"Superior to 5 Days" OnlyThank ...
Hello, I have the following scenario not working in OOTB environment when exporting filtered reports Go to dashboard Example Interactive Filters Incident ( its OOTB)From the second report . Try to export the incidentsRight Click on priority or any ...
Is is possible to create a breakdown dashboard which contains a Workbench widget? Specifically, I am trying to modify a dashboard which comes with the PA - Change Management Content Pack (Process by Age) to utilize a breakdown of Change Type. I've su...
I'm looking to create a chronic report for our 2 groups.What I'm looking for is Configuration Items that had 3 or more incidents created in the past 30 days.I can get the below result, but i don't care about the 1s and 2s and there's no way that i ...
A tab has disappeared from one of my dashboard. It is "blank" now.after investigation, I decided to I deleted it, then recreated it. Then I add the widgets to it. It all looked good for a few seconds but then, blank again.No matter what I do, it keep...
Hello, I've gone through all of the OOB reported and dashboards but I'm not seeing an option that will show "age of INC and SCTASK by Assigned to". I searched on this forum and on google and can't seem to find an answer to this. Could somebody point ...
