OK here goes.. I have been given a task to calculate a parallel SLA measure that will take into account the duration a ticket stays in "Waiting for Customer". without making any major changes to the system. Trying to simulate stopping the clock when...
Hello,I'm looking to create a report with a list of servers with no software products installed (Software Installations, Software Installed)? Eddie
I have created breakdowns and interactive filters and I've made each breakdown to "act as an interactive filter", but I don't know how to force my Indicators on the dashboard following this interactive filters.
Hi Guys,What is the best way to compare tickets opened in current year to the previous year? (Don't have performance analytics)This is the report we currently run for new tickets. It is everything opened in a current month stacked by status. My manag...
In Kingston the stacked by field once the report is created and you add more fields to the group by drop down those fields are supposed to be added to the stacked by drop down also, but this is not the case if the field is a custom field. Has anyone ...
I have been asked if there is a way to add trend lines to our bar or column reports for specific reports. I have looked at the documentation, at community forums, and on google and could not find anything, so I figured I would ask the question. We wa...
Hello, I'd like to ask whether there is an option to create a repot to show all Changes assigned to me / my group without any implementation tasks in Assigned state. I tried to create that report (see below) but it returns me an error. I wonder if t...
Hello The out of the box groupings for dates is a bit limiting and we want to create our own. I see you can create buckets but there's no mention in this document in how to apply it. We want a report that is grouped by custom groupings 0 - 7 days 7-3...
Hi! I have a requirement from a customer, where they want a Multilevel pivot table to see Task SLA's based on percentage, BUT, they want to aggregate the Business Elapsed percentages to group them together in <25%, <50%, <75%, <=100% groups. Is this ...
Hi, I want to create a interactive filter for 'Reassignment count' field for incidents. It seems i am not able to create a filter on integer fields. Is it possible for do in performance analytics OOTB or are there any work arounds for it if its not ...
Hi, I want to get an alert email when Indicator value is less than the target value.In my example, Indicator value is 10 and Target value is 15. In target user Tab, I have added my user id to get an alert email and in indicator, direction set as "Mi...
When exporting via pdf the column widths are all the same size, this means columns with no data in are the same size as those containing several lines of text. Is there a way to format the column widths?
Short of adding a counter to a couple dozen Business rules, is there any way to keep track of how many times a specific business rule has run in the last day, week, etc? We are currently experiencing issues with our Incident space, and based on the T...
I have a requirement where breakdown is to be created upon a user created field which is of field type boolean. How to create a breakdown source and a breakdown?
Hi All, How do we show the target line on the Trend in the Scorecard list view. the target is already set on the detailed scorecard Example: As shown above the target line getting displayed in the list view of the scorecard. This indicator and its b...
