Hi thereWe have a Service Portal running in Helsinki. I have customized "Icon Link" to open in a target and with width and height that can all be customized in options. So with this widget we can now open our chat (connect support) or our case handli...
Hi Team,I have a pie chart that display the values for me but it does not show the percentage. Only when I hover over it, it shows the percentage. Is it possible to show the percentage as well. Please tell me how? It is also fine by me to show only p...
Can anyone offer some guidance on how to create a report or dashboard showing daily activity for each user with an itil role broken down by hour? Activity would include inserting/updating/viewing task records. The goal is a report highlighting busies...
When I run a report (like a bar or pie chart) with no additional drill downs, then click on a section of the chart to drill to the resulting list, it appears in the same report window:This was not the case in my previous job's instance of ServiceNow ...
Greetings!I am working on an Asset Dashboard and currently trying to create an Indicator to show the "Number of Projected Desktop replacements - Current year".So I already have a (formula) indicator "Average Age of Retired Assets" which uses "Summed ...
Hi SNC,There is a requirement to generate a Report for CAB to show all the Affected CIs and Impacted Services related to Changes.Use case if we have a Change with 4 Affected CIs and 4 Impacted Services, the report should show 8 records with unique CI...
Hi, this may be a stupid question so bear with me...I am attempting to report on the incident table and want to only see incidents that have a specific CI in the related Affected CIs list. This will normally be the second entry in this list.How do I ...
I created a report using Change Task [change_task] table and can view the Work Notes (number 3 below screenshot) and Additional Comments(number 2 below screenshot)on the Notes Tab. I can't figure out field in number 1 below. Number 3 has yellow bar o...
So I created a PA dashboard with two tabs & a dashboard breakdown. Tab 1 has 9 report widgets and two Static HTML content blocks.Tab 2 has 4 PA Widgets with a couple widget indicators each. When I moved update set to test, I received these update...
I'm creating an index of several indicators. The data is for over the last 30 days. I created all of the indicator sources to look at the last 30 days and found a post (can't find it now) stating that indicator sources should almost always collect fo...
Hi Everyone,I currently have a dashboard that consists of multiple single score reports. I have configured a chart title color in the report designer and it updates accordingly. An example is below.However, after saving the changes and going back...
Hey everyone,Let me start by saying Im not a developer but that Im just dangerous enough to get by and understand basic coding concepts.I ran into a situation where I need to count distinct records while also calculating those records average age (Cu...
What is the best way to do a breakdown based on 30 minute intervals? I know we can make an "Hour of day" bucket group to do things like identify the hour of day that an incident was opened. We have a need to get the half-hour increments of when recor...
I'm looking for either some assistance or a basic course on how into import PC assets from an excel spreadsheet into Service Now please.
Hi, I need to create a report that shows incidents created between two hours, for example between 1 o'clock and two o'clock in the period 1 January to 30 January.Is it possible to do in PA?/Peter
