Every day assigned count

[csrx]

Hi 

Hope you are doing well!

Can someone help me with building the report to know how many cases/request was assigned to each agents every day.

Regards

Chandru  

[Sohail Khilji]

You will have to do this on your audit data.

[James Chun]

Hi @csrx,

You will need to use Performance Analytics for this, you won't be able to use the normal reports.

If you are unsure how to configure them, I highly recommend taking on-demand courses in Now Learning.

Cheers