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3 weeks ago
I have just created some PA indicators - in our new Australia instance and have hit a strange problem:
My new Automated indicators, when viewed in the KPI Details screen, with show records enabled do not have the Export button available, whereas Out of the Box Indicators do have the Export button available.
I have compared the indicator definitions and the data source definitions of both and can see no obvious setting that controls this, does anyone know why this may be and how to fix it?
Unfortunately all the Web, AI, and community forum searches keep highlighting an older known issue about the export button being missing pre-Zurich and I can't seem to get past the answers that say to upgrade, so before anyone suggests that I'll point out that we are on the latest Australia patch, and that the button appears on some indicators and not others..
Solved! Go to Solution.
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3 weeks ago
OK so I think I found the smoking gun, and it's nothing to do with PA, thanks to @jeffrubinoff comment I started investigating how the KPI Details view is displaying the list.
I found that the same scenario was hitting lists in SOW, and CMDB Workspace, basically any table that was a child table of cmdb_ci_service didn't have the export button in a workspace list view.
There is a list action record created by installing Digital Portfolio Managment, that is blocking that on all workspaces and the KPI Details view of a PA Indicator.
For reference its found at the following location in your instance:
/now/nav/ui/classic/params/target/sys_declarative_action_assignment.do%3Fsys_id%3Dd41f954477334210d55fb7714f5a9929
Disabling that list action re-enables the export button on all those list views as a quick fix - it's unclear why this exists and why it's scope is wider than just the DPM workspace.
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3 weeks ago
OK so I think I found the smoking gun, and it's nothing to do with PA, thanks to @jeffrubinoff comment I started investigating how the KPI Details view is displaying the list.
I found that the same scenario was hitting lists in SOW, and CMDB Workspace, basically any table that was a child table of cmdb_ci_service didn't have the export button in a workspace list view.
There is a list action record created by installing Digital Portfolio Managment, that is blocking that on all workspaces and the KPI Details view of a PA Indicator.
For reference its found at the following location in your instance:
/now/nav/ui/classic/params/target/sys_declarative_action_assignment.do%3Fsys_id%3Dd41f954477334210d55fb7714f5a9929
Disabling that list action re-enables the export button on all those list views as a quick fix - it's unclear why this exists and why it's scope is wider than just the DPM workspace.
