Extract a report of Incident Ticket Transferred Details based on Assignment Group

sakthi3
Kilo Explorer

‎01-28-2020 05:19 PM

Hi All,

I just want to know how to extract a report of a team (example - Team A) who handled Incident tickets yesterday along with any hopping happened with different assignment groups.

Please note that I don't have access to create new metrics in ServiceNow.

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Prijish
Mega Contributor

‎01-30-2020 03:00 AM

You can download the transferred ticket details from srevicenow by creating a indicator using PA, apart from this you can not download this data directly from snow.

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sakthi3
Kilo Explorer
In response to Prijish

‎01-30-2020 06:24 AM

Thanks for your reply.. I don't have access to create an indicator using PA as I have role access of PA-viewer.

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