Filter issue in dashboard

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Pramod5
Tera Contributor

‎04-27-2026 04:00 AM

Hello, 

I am trying to create these 2 filters on the dashboard .

Pramod5_0-1777287133831.png

while creating the filters I am not getting the fields to select .

Pramod5_1-1777287554940.png

Where I am doing wrong ?

can someone help me ?

Much appreciated  your help

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Tanushree Maiti
Tera Patron

‎04-27-2026 04:28 AM

Hi @Pramod5 

 

Standard Interactive Filters only work with structured data types like Reference, Choice, Date, Boolean, or List. Because string fields (like Short Description) are freeform and unstructured.

 

Here is some useful link for alternative:

Create interactive filter to search on string type field 

Dashboards: Approaches for Interactive Filters on List fields

Interactive Filter for a String Field in Service Catalog Variables 

 

 

 

 

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Dr Atul - LNG
Tera Patron

‎04-27-2026 04:01 AM

What type of field it is ?

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Pramod5
Tera Contributor
In response to Dr Atul - LNG

‎04-27-2026 04:08 AM

Hi Atul , 

It's  a STRING 

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Dr Atul - LNG
Tera Patron

‎04-27-2026 04:14 AM

String type we can add in filter if i am not wrong.

 

https://www.servicenow.com/community/platform-analytics-forum/create-interactive-filter-to-search-on...

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Pramod5
Tera Contributor
In response to Dr Atul - LNG

‎04-27-2026 04:21 AM - edited ‎04-27-2026 04:21 AM

You mean, through coding only we can create filter for string type field?

are there any other options do we have?

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