I want to create report to view incidents for which SLA (P1, P2, P3 & P4) is about to expire or breach along with due date & time. I want to share this report with my internal management group on daily basis. If anyone can guide me steps how to creat...
Hej, We have been running daily datacollections for a few months and have new break-downs we want to applyhistorically. Can we run a historical job for, for example, incident indicatorsthat we have daily collections for other break-downs without ...
I am using a trial version of Performance Analytics & trying to collect the data under Dashboards using the Automatic Indicators. I have also scheduled a job [PA Trial Incident] Daily Data Collection to be run daily. The job is running successfully w...
I have some indicators based on Catalog Task[sc_task], Count of New, etc. I am try to provide a breakdown to the requested item. item category (CatalogTask.Requested Item.Item.Category). No matter what I try I cannot get any results.I can create an I...
I would like to gather the average time spent to close tasks for the last month. I can't find such metric in my interface. can someone help me?I can obtain the same metric for incidents but I don't know where the one for tasks is located.
I have data in my SN instance that has an hourly timestamp field. Is there a way to build hourly reports with PA? I see the smallest time series is by Day.
Hi AllI'm trying to collect historical Client Response Time statistics from the Transaction Log table, and have configured the PA components as per the attached images.It all works fine if I configure the Indicator Source and Collector Job with an in...
I am working in the Project Management Application with the Gantt chart and Custom timelines. When I try to print a Gantt chart or Timeline that is longer than one page it will not print all of it. The wiki says you can print the Gantt chart but the ...
This is question related to transactions which for some reason gets stuck and runs in the background utilizing system resources and slowing the instance down.... Whenever the instance is slow, i tend to check "All Active Transactions" menu and manua...
I don't find anything within the wiki that explains the backup processes in ServiceNow.Every 24 hoursEvery 48 hoursEvery 72 hoursEvery 7 days ????
I just went live with SNow mid may and am finally getting around to reporting I cannot find in the canned reports. What I need is a report which will show me all closed incidents per day by analyst. For the Current month. I'm not very proficien...
Hello,My production instance is showing numbers when certain status are selected and blank when other status is selected.Doc Attached.
We are facing degradation in the app everyday at a particular time.The homepage does not load, and it shows the running time for more than 1000+ secs.After 30 mins, nodes start getting offline. We restart the nodes manually to get the app back on lin...
Hi,I have created a UI policy to check the certain values entered in the text box for e.g. the value length and no special characters. Before submitting the form I want to execute the UI policy and to stop form submission. Please suggest, how can we ...
Has anyone been having performance issues with a hosted instance over a long period of time? We have been working with Service Now Support to track down a memory leak specific to our instance, but after 3 months, I am slightly frustrated and just wan...
