Filter issue in dashboard

Pramod5 · 6 hours ago

Hello,

I am trying to create these 2 filters on the dashboard .

while creating the filters I am not getting the fields to select .

Where I am doing wrong ?

can someone help me ?

Much appreciated your help

Dr Atul G- LNG · 5 hours ago

Yes mate.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti · 5 hours ago

Hi @Pramod5

Standard Interactive Filters only work with structured data types like Reference, Choice, Date, Boolean, or List. Because string fields (like Short Description) are freeform and unstructured.

Here is some useful link for alternative:

Create interactive filter to search on string type field

Dashboards: Approaches for Interactive Filters on List fields

Interactive Filter for a String Field in Service Catalog Variables

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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View solution in original post

Dr Atul G- LNG · 6 hours ago

What type of field it is ?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Pramod5 · 6 hours ago

Hi Atul ,

It's a STRING

Dr Atul G- LNG · 6 hours ago

String type we can add in filter if i am not wrong.

https://www.servicenow.com/community/platform-analytics-forum/create-interactive-filter-to-search-on...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Pramod5 · 5 hours ago

You mean, through coding only we can create filter for string type field?

are there any other options do we have?