Getting "Security constraints prevent access to requested page" on Spotlight Report

mfergel
Kilo Expert

Doesn't happen as an admin.  I have an end user, added to all of the "pa_" roles and "metric_admin" role.  When she pulls up the Spotlight->Incident dashboard, she gets a message on the Spotlight Incident List Report (as well as when clicking into the others) saying "Security constraints prevent access to requested page".  The report uses the "incident_sportlight" table as a data source.  However, I can't find that table under "tables".  Just under "tables & columns" and if I try to edit it there, it says no record exists.

 

find_real_file.png

6 REPLIES 6

Adam Stout
ServiceNow Employee
ServiceNow Employee

incident_sportlight is a database view.  Add an ACL for it like a normal table.  I believe you can give access to everyone as views security still apply the underlying ACLs from the tables in addition to the ACL on the database view.

mfergel
Kilo Expert

OK.  Makes sense as to why I can't find it.  Do I need to setup the ACL's on the root tables that make up that view (as it doesn't look like you can do it on the database view itself).

find_real_file.png

mfergel
Kilo Expert

I gave the pa_spotlight role access control (all four) on the incident table (already had it on spotlight table) and still not working.

Adam Stout
ServiceNow Employee
ServiceNow Employee

What about the incident_sportlight view?  That is what is missing (and you only need read access).