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Group By dropdown not working on PA Dashboard

AnupriyaC
Tera Guru

Hi Everyone,

I am facing an issue in Platform Analytics and would appreciate any guidance. 

I have a Column Data Visualization based on a table with an additional Group By selector configured for state and priority fields. 

The visualization and Group By dropdown work correctly in my PDI (patch 3 Australia). However, in the instance (patch 5 Australia), although the Group By option (like Priority) is visible and selectable, the chart does not change after selecting it.

AnupriyaC_0-1788772728910.png

Interestingly, it works in Data Visualization and while editing the dashboard, but once added to the dashboard, the Additional Group By selection does not change the grouping.


I have already checked: 

1. The table is OOB, so I also copied the working JSON from PDI (Australia Patch 3) to the instance (Australia Patch 5), but the issue persists.
2. I used Additional Group By instead of the main Group By because the latter makes the grouping fixed and cannot be removed/changed but I tried both ways but neither works when the visualization is on the dashboard.

AnupriyaC_1-1788772988071.png

 

I would appreciate if someone can help me on this. Thanks!

2 ACCEPTED SOLUTIONS

@AnupriyaC Thanks for confirming, Anupriya. Glad the version comparison helped identify the difference.

View solution in original post

Our P2 case has been resolved by updating the PA plugin to version 8.4.8, as suggested by ServiceNow.

 

View solution in original post

15 REPLIES 15

@AnupriyaC Thanks for confirming, Anupriya. Glad the version comparison helped identify the difference.

ZalinaK
Tera Expert

Same issue here, we noticed this after we updated the PA version to the latest one.
Case raised with ServiceNow, pending their response.

Hi @ZalinaK , 
Thanks for the response. Could you please tag me back on this communication once you receive a response on the ticket you raised with ServiceNow? and also, would really appreciate if you could send the problem number as well.

Our P2 case has been resolved by updating the PA plugin to version 8.4.8, as suggested by ServiceNow.

 

Thank You @ZalinaK and @sachinvic for helping with this issue. Appreciate your help.