Group By dropdown not working on PA Dashboard

[AnupriyaC]

Hi Everyone,

I am facing an issue in Platform Analytics and would appreciate any guidance. 

I have a Column Data Visualization based on a table with an additional Group By selector configured for state and priority fields. 

The visualization and Group By dropdown work correctly in my PDI (patch 3 Australia). However, in the instance (patch 5 Australia), although the Group By option (like Priority) is visible and selectable, the chart does not change after selecting it.

Interestingly, it works in Data Visualization and while editing the dashboard, but once added to the dashboard, the Additional Group By selection does not change the grouping.

I have already checked: 

1. The table is OOB, so I also copied the working JSON from PDI (Australia Patch 3) to the instance (Australia Patch 5), but the issue persists.
2. I used Additional Group By instead of the main Group By because the latter makes the grouping fixed and cannot be removed/changed but I tried both ways but neither works when the visualization is on the dashboard.

I would appreciate if someone can help me on this. Thanks!

[sachinvic · Accepted solution]

@AnupriyaC Thanks for confirming, Anupriya. Glad the version comparison helped identify the difference.

[AnupriyaC]

Hi @NelsonmaniP ,
You can search for Platform Analytics in plugins and check the installed version under the Installed section. If you’re already on the latest version, as ZalinaK suggested, you can install the sn_dashboard plugin or use the provided link ZalinaK shared to install version 8.4.8, which should help resolve the issue. I hope that helps!