Hide certain topics in "Show me everything" in Virtual Agent

[Ivan Delchev]

Hi, is it possible to hide certain topics in "Show me everything" button in Virtual Agent, but not touching the "Is visible" property in the topics table?

[Mark Roethof]

Hi there,

You could add conditions to the topics. Or using the vaContext property with the conditions for example.

What do you exactly want to achieve?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Ivan Delchev]

Hi Mark,

I want the topics to be active but not visible. I want the user to be able to start the topic by typing directly in the chatbot, but not able to see it in "Show me everything". Our idea is that we have ~200 topics and scrolling through them in "Show me everything" may cause confusion. The approach that we were using so far was to make the "is visible" property for those topics false, but this is making us some other problems like not suggesting the topics to the user when there are multiple matches.

[Ivan Delchev]

What do you mean by adding conditions or vaContext? Can you give me some examples? Ii will be highly valuable!

[Mark Roethof]

See this article which contains vaContext explanation. Is about different Service Portals, though you could use it for anything up to your imagination.
Virtual Agent - Conditions based on different Service Portals

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Community article list