Known Issue: Dashboards&Reports broken after replacing Performance Analytics with Platform Analytics

[EdenZ]

Hi everyone,

We recently upgraded our environment (Australia release), and as part of the upgrade, Performance Analytics was replaced by Platform Analytics.

For additional context, we are currently working on the Classic UI and Virtual Agent, and we have not migrated to Configurable Workspaces.

Since this change, our system has been acting up, and almost all of our existing dashboards and reports are completely broken.

We opened a ticket with ServiceNow support, and they confirmed that this is a known issue. However, they stated that a formal fix will only be available in the Brazil 2027 release.

As you can imagine, our business stakeholders are pressing hard because they cannot manage their daily operations without these reports. Waiting until 2027 for a fix is not an option for us.

Has anyone else encountered this severe impact on dashboards in a Classic UI environment after this specific transition?
Are there any known workarounds, temporary fixes, or alternative ways to restore basic dashboard functionality in the meantime?

Any advice, scripts, or guidance would be highly appreciated!

Thanks,
Eden

[Dr Atul G- LNG]

Hi @EdenZ 

Important Update on Legacy Reporting and Analytics with Australia Release

The only option is to hide the Platform Analytics and use legacy reporting for the time being, as per the above KB.

[Tanushree Maiti]

Hi @EdenZ 

Refer this KB: KB1578131 Platform Analytics Migration Center guidelines and troubleshooting 

https://www.youtube.com/watch?v=OA2mWEIEhuI

Platform Analytics Migration Center 

 Analytics, Intelligence, and Reporting release notes 

https://www.frox.ch/en/newsroom/blog-articles/servicenow-platform-analytics-reports-dashboard/

https://www.linkedin.com/posts/soerenmaucher_take-action-by-march-2026-heres-what-activity-731632415...

Refer this article:  Important Update on Legacy Reporting and Analytics with Australia Release

Overview: There has been some confusion about the status of customer instances following the upgrade to the Australia release. Specifically, there are concerns that customers might lose access to their dashboards and reports from the legacy reporting system. This system is also known by other names such as Core UI reporting, Responsive Canvas dashboards, or simply the legacy dashboards.

Based on customer feedback requesting additional transition time, we have extended this timeline — new legacy content creation will remain available through the end of 2027, regardless of release family. While you may continue to create legacy content, it is unsupported starting with Australia.

Key Points:

• No Mandatory Migration: There is no mandatory migration required at any time. However, support for legacy Performance Analytics (PA) content will end with the Australia upgrade.
• UPDATE on New Content Creation: As of March 2026, legacy customers WILL be able to create new content using Core UI tools through the end of 2027.
• Legacy dashboards and reports will remain available for use indefinitely. To clarify, as of March 2026:
• USAGE of core UI content remains available indefinitely
• NEW Core UI content creation ends at the end of 2027
• Removed requirement for "All or nothing" migration.
• There is no impact for customers who onboarded with ServiceNow on the Xanadu or later family release. Platform Analytics experience is the default reporting and analytics environment for net new instances as of Xanadu.

Identifying Legacy Systems: If you are unsure whether you are using the legacy system, please refer to the following visual indicators:

Report Editing Screen:

Legacy	Platform Analytics experience

Dashboards:

Legacy	Platform Analytics experience

"All or nothing" migrations:

Prior to the Zurich release, customers needed to Activate the new environment in order to get the full Platform Analytics experience.

• All content is available in the Platfor

Frequently Asked Questions (FAQs):

1. What will happen to my legacy reports and dashboards when we upgrade to Australia?
• Answer: Nothing will happen to your legacy reports and dashboards. You may continue to run and view them as long as you wish.
• NOTE: Starting with Australia, legacy content will be accessible and integrated within the Platform Analytics UI. For example, you will see legacy dashboards in the same page as Platform Analytics dashboards.
2. What if I encounter issues with my legacy dashboard or report after upgrading to Australia?
• Answer: If you experience crashes, unknown errors, or other problems with your legacy dashboards or reports, the resolution will be to migrate or recreate the content in the Platform Analytics experience. We will no longer support legacy dashboards and reporting, except for critical security issues, once you upgrade to Australia or later.
3. Can I still update or modify my existing legacy content post-Australia upgrade?
• Answer: Yes, you can update or modify your existing legacy content. 
4. Can I create new content in the legacy UI (Core UI)?
• Yes. This is a change from previous communication. Due to customer feedback requesting additional time to prepare and review legacy content, we have extended to the time where may continue to create new Core UI reports, dashboards, etc. through the end of 2027.
5. Can I rollback a migration to the legacy versions?
• Yes
6. Are there any licensing or entitlement changes when I use PAe?
• Answer: No. You remain entitled to use any capability you were entitled to use in the legacy system. There are new capabilities, such as AI-driven capabilities, that may require additional licensing.