Assistant Designer --> Response Feedback

[fraggel]

Hello, 

We have turned on Response Feedback on our Virtual Assistant in Assistant Designer. 
I have tested it and it seems to work, but I cannot find the responses anywhere on the platform.

Where can I find responses from this feedback???? 

[Tanushree Maiti]

Hi @fraggel 

Refer KB: 

KB2793931 Cannot find Now Assist Virtual Agent Feedback Topic on the Topics list for virtual agent 

KB2059211 Issue with Now assist with virtual agent "Assistants" - Not able to select choices from di... 

https://www.servicenow.com/community/virtual-agent-nlu-forum/which-table-stores-the-feedback-for-vir...

[fraggel]

Thanks, I added feedback topic instructed in the first KB but still cannot find the responses. 

[fraggel]

We are using Now Assist and AI search, might be important to know. 

[fraggel · Accepted solution]

The feedback is in the table sys_cs_message and feedback field.